Greg Mitchell Email & Phone Number

Birmingham, Alabama

Manage the total loss claims focusing on timely resolution of claims while providing good customer service and accuracy within the National Operation.•Ensure development of staff by recruiting, selecting, orienting and training employees.•Monitor claims volume to ensure best distribution of work within assigned areas and evaluation staffing requirements.•Ensure timely investigation and handling of claims in accordance to state statutes and company policy.•Accomplish staff results in a timely and accurate fashion by communicating job expectations while planning, monitoring, and appraising job results through coaching, counseling and developing employees.

Complete regional and specialty claim file audits to measure variance and compliance results against state regulatory requirements, state case law and company guidelines.•Prepare audit reports and discuss audit compliance and/or variance challenges with managers/management. •Identify areas of opportunity, positive performance, handling trends, and issues affecting adjuster performance and report them to the appropriate managers.•Complete various special projects and report findings, as assigned.

Duties included, but were not limited to: • Assist in establishing a specialized unit of adjusters for handling total loss claims• Assign and manage the total loss claims assigned to the unit.• Approve the sell of salvage to recover the maximum amount possible due the company from the disposal of salvage in a timely and cost-effective manner.• Provide leadership, training and support to the staff • Direct supervision of Total Loss Specialist and Salvage Specialist.

Supervise and direct the handling of reporting files of a high level of complexity and/or severity including issuing instructions to other personnel to properly handle all aspects of claims referred as per current Best Practices/departmental guidelines. • Accountable for handling and control of all claims matters assigned including investigation, evaluation, disposition, reserve accuracy and diary maintenance. • Review and analyze Home Office Referral files to identify critical issues relating to the claim and form an appropriate action plan for the handling of the claim. • Ensure that claims are concluded by communicating contractual coverage and liability positions and direct negotiation, arbitration, mediation and other methods of settlement as appropriate to each claim.

Managed the review and adjustment of claims that required coverage and liability investigation and settlement evaluations.• Resolved claims in accordance with prescribed authority• Provided advice and counsel to claims personnel• Modeled technical excellence, managed productivity, conducted open file reviews, reinforced corporate communications, and enforced compliance requirements.• Developed staff members through coaching, skills building, career guidance and professional development, technical skills training, and performance improvement counseling.• Managed all activities related to hiring, supervising, training, and promotion of job candidates.

Supervised staff of multi-line field adjusters and directed adjustment and administration of claims in Alabama.• Supervised a staff of adjusters, who worked remotely throughout the state of Alabama, as well as parts of Tennessee, Mississippi and Florida. • Developed, audited, and evaluated adjusters’ performance by continuous review of claim statistics, open and closed file evaluations, and observation of field and office activities.• Complied with Best Practice procedures, approved settlement payments, made coverage decisions, and resolved complaint issues.

Managed and controlled the day-to-day function of a telephone Adjuster unit handling overflow claims for several states.• Managed all activities related to hiring, supervising, training, and promotion of job candidates.• Utilized direct repair facilities and independent appraisers to complete appraisal assignments.

Appraised damaged automobiles, and completed coverage and liability investigations in the field.• Negotiated settlement of claims with insureds, claimants, body shops and attorneys with a focus on handling all assigned property and casualty claims in-person.

Conducted all authorized activities related to the investigation, valuation, establishment of exposure, negotiation, and settlement of assigned property and casualty claims.• With minimal supervision and in accordance with the damages presented, ensured that all assigned claims were concluded promptly, equitable, and economically with the provisions of the policy contract.

Answered incoming calls and began the claims handling process by initiating loss reports. Performed initial confirmation of coverage and set-up new claims.• Held accountable for obtaining accurate details of loss to ensure timely, complete, and accurate completion of the loss adjustment process.• Assisted and directed callers to the appropriate party regardless of the department involved.

Bachelor Of Science Degree, Criminal Justice, Psychology And Sociology

Education record

Bachelor Of Science (B.S.)