Greg Moore Email & Phone Number

Paso Robles, California, United States

San Luis Obispo, California Area

Maintained a highly reliable healthcare data environment. Monitoring tools used include Nagios, Splunk, Cacti, MRTG, SolarWinds, NetQOS. Created a dashboard to continually monitor network devices including servers, SANs, switches, APs, UPS, etc. I also setup EMR downtime client monitoring to ensure availability and patient safety. Dashboard also highlighted network statistics, KPI’s, and assorted metrics to align with established SLAs, uptime, and reliability.Supporting a VMware environment including server and desktop virtualization.Project Management – Open projects, align resources (internal and vendor), system modifications, server builds, testing, scheduling of resources and downtimes (Change Management) using ITIL standards and processes. Used KACE for configuration management/deployment tool. Setup workstations with various roles to release test modules before release to production. PCI Network compliance.Vulnerability reporting and tracking using Nexpose.

San Luis Obispo, California Area

• Providing ongoing support and administration for Windows and Linux based server systems.• Research / Maintain Hospital systems and utilities.• Develop streamlined processes to improve IT productivity.• Providing server usage evaluations and hardware configuration recommendations.• Acting as a technical resource for IS staff on the host systems installed and other areas of expertise.

San Luis Obispo, California Area

• Working directly with customers to provide assistance with all technical services. • Providing world class managed NOC services.• Supporting and maintaining a 24/7 data center. • Developing detailed documentation describing system specifications and operating instructions.• Always working to improve internal processes.

Oklahoma City, Oklahoma Area

Enterprise Solutions Team Lead - Virtualization, 2009 – present• Supporting team of about 30 analysts assisting with technical and policy related issues.• Acting as primary resource for agent’s hardware and software escalations.• Providing technical training and coaching as needed to help improve agent’s metrics.• Scrub agent metrics to help identify outlying issues and provide feedback. L2, High Complexity Alternate OS Server Support Specialist, 2008 – 2009• Supporting all metals of enterprise customers with high complexity issues in Linux, Red Hat, SLES, VMware and other alternate operating systems on Dell PowerEdge and CloudEdge servers.• Continued research and dispatch of hardware, mentoring co-workers and always striving to improve Customer Experience.L1, Basic Server Support Specialist, 2006 – 2007• Supporting corporate network/systems administrators and IT departments with Dell PowerEdge Rack and Tower Servers.• Other duties consist of researching and dispatching hardware, mentoring co-workers and improving Customer Experience.

Oklahoma City, Ok

• Provide in-house and on-site preventative maintenance for contract based clients.• Diagnose and resolve hardware failures.• Provide training and support for new hires.

Tinker Afb, Ok

• Perform scheduled and unscheduled maintenance on the data processing,data display and on-board test monitoring and maintenance system installed on 28 E-3 Sentry aircraft valued in excess of $8.4B.• Remove, repair, replace, modify and inspect system components.• Provide operational system support for radar and communication/navigation technicians.

Education record

Education record

Computer, network, cryptographic and switching systems

Education record