Greg Murray Email & Phone Number

County Cork, Ireland

Ireland

As a Content Developer, I was responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers. I liaised with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content.

What is Amazon Shipping?Amazon Shipping is a service for the Merchant Fulfilled Network using the Amazon Logistics network to provide commercial carrier services for B2C transactions through Amazon and other e-commerce websites. This service is currently available in three markets (UK, US and India) with plans to expand to more in 2019. We improve the customer experience by enabling sellers access to register listings sold through Amazon Shipping as Prime (i.e. one and two day delivery)… Show more What is Amazon Shipping?Amazon Shipping is a service for the Merchant Fulfilled Network using the Amazon Logistics network to provide commercial carrier services for B2C transactions through Amazon and other e-commerce websites. This service is currently available in three markets (UK, US and India) with plans to expand to more in 2019. We improve the customer experience by enabling sellers access to register listings sold through Amazon Shipping as Prime (i.e. one and two day delivery), which turns the flywheel and gives our customers a larger selection of products to choose from in our Amazon catalog. As Shipper Onboarding I am responsible for :• Ownership of sellers first interactions through shipper support• Manage SSR registration handling exceptions • Outbounding to sellers and assisting them with the account set up• Daily report of route planning • Prime template generation • Collection management• Supporting Shipper Excellence team, SWA Account managers and Program teams Show less

The Technical Account Manager (TAM) acts as the primary interface between Amazon and our business partners. The TAM is responsible for providing timing and accurate operational support to Merchants seller on the Amazon platform. Summary of responsibilities- Demonstrate effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalations of Seller's issues.- Builds… Show more The Technical Account Manager (TAM) acts as the primary interface between Amazon and our business partners. The TAM is responsible for providing timing and accurate operational support to Merchants seller on the Amazon platform. Summary of responsibilities- Demonstrate effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalations of Seller's issues.- Builds platform and business knowledge to better serve sellers.- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.- Demonstrates excellent time management skills and the ability to work independently while using departmental resources, policies and procedures.-Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.- Liaise with other departments such as Customer Services, Merchant Investigations or Payments teams as required to resolve Seller's issues and questions. Show less

Ireland

Ireland

Graduate Certificate In Technical Write From The University Of Limerick, Professional, Technical, Business, And Scientific Writing

Honours Degree, English And New Media

Erasmus