I have been delivering high quality support to Red Hat's APAC Customers including the Strategy Customers. Besides, I once handled 100+ new cases and closed 150+ cases in total via telephone and Web one month and the Consumer Satisfactional Research's result is 98 points!!!I help our team to create the Knowledge Base and translate the English solutions and articles to our local native language such as Chinese.I share my knowledges and experiences with our teammates and stay modest and patience from first to last.I help our Customers with extra virtualization knowledges about Microsoft Hyper-V and VMware VSphere to deliver outstanding case solutions.

I work for the unique Information Technology subsidiary CNGRAIN of SINOGRAIN GROUPS.I take part in the daily operations in the SINOGRAIN and CNGRAIN datacenters.I maintains the Firewalls, IPS, x86 Servers, Ethernet Switches, SAN Swtiches, Storages etc. Hareware Appliances and Operating System, Middileware, Database, Virtualization etc. Software Applications.I share my all kinds of knowledge with our teammate and demonstrate our daily datacenter operations to higher-up leaders.I trains our IT staffs about IT skills in branch grain depots all over China as a lecturer.

I help to plan and implement the Fujian Daimler Fuzhou Manufactory Comprehensive ERP Project.I take part in the daily operations in the datacenter.I maintains the Firewalls, IPS, x86 Servers, Ethernet Switches, SAN Swtiches, Storages etc. Hareware Appliances and Operating System, Middileware, Database etc. Software Applications.