Technical Support Engineer
CurrentI have been delivering high quality support to Red Hat's APAC Customers including the Strategy Customers. Besides, I once handled 100+ new cases and closed 150+ cases in total via telephone and Web one month and the Consumer Satisfactional Research's result is 98 points!!!I help our team to create the Knowledge Base and translate the English solutions and articles to our local native language such as Chinese.I share my knowledges and experiences with our teammates and stay modest and patience from first to last.I help our Customers with extra virtualization knowledges about Microsoft Hyper-V and VMware VSphere to deliver outstanding case solutions.