Focused on helping HLS clients in realizing the value of the Microsoft platform to improve patient outcomes and reduce operating costs.

As a Solution Strategist at Avanade I'll be a senior resource working with a broad set of experiences and enabling my client’s business, technology, and digital stakeholders, to architect enterprise solutions which enable their desired outcomes.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services. We are looking to hire a Manager to serve as Customer Success Lead within a geography to steer the Customer Success team and be at the forefront of our customers’ digital transformation.   As Customer Success Lead I am responsible for:   • Playing a key role in helping our customers achieve digital transformation • Guiding the Customer Success team collaboratively in driving change management, consumption and adoption activities with key Business Decision Makers and IT Decision Makers, helping reduce implementation risk, driving usage of existing solutions, and identifying new opportunities for Microsoft cloud in Infrastructure and Applications, Data and Analytics, Business Applications, and Modern Workplace • Enabling customers to realize value from their investments, and create passionate advocates   • I am a key part of the regional customer-facing sales leadership; use knowledge to grow sales • Directly manage full time employees and/or vendor Customer Success Managers(CSM)/Cloud Solution Architects (CSA) that will cover Microsoft customers in territory • Create relationships with customers across assigned regions to fuel retention, growth, renewal advocacy   I am a passionate, forward-thinking, hands-on manager with exceptional operational discipline. I am very active in day-to-day coaching of my team, leading by example, ensuring that CSMs/CSAs drive successful engagements that enable Customer Success.

13 year veteran at Microsoft with skills focused on solutions for education customers K-20. Greg focused his attention on delivery of solutions that accommodate both on-premises and cloud offerings at Microsoft. He has been recognized year of year as one of the outstanding leaders at Microsoft currently engaged in both Education Leadership teams and Microsoft Senior Technical Leadership Team under direction of Norm Judah.