Greg Nations Email & Phone Number

Provides helpdesk support and provides repair action by means of on-site visit, telephone support, remote desktop support software. Sets up, configures, repairs, and modifies PC computer systems, Thin Clients, monitors, printers and associated peripherals for over 450 users. Thoroughly documents all maintenance requests using Track-It workorder tracking software to ensure timely response, support and problem resolution. Daily monitors bandwidth utilization, latency and availability of network resources for 30 Regional Office sites. Over five years experience with Citrix client/server virtual software. Experienced in loading and configuring Microsoft Windows XP/7 Desktop OS. Experienced with Active Directory and network protocols (TCP/IP, DHCP, and DNS) in Windows Server 2003/2008 OS. Loads, configures and updates Microsoft Office Suite 2007.

Pearl, Ms

Installed, configured, troubleshot, repaired, upgraded and modified computer systems to support the Mississippi Department of Public Safety and the Mississippi Bureau of Narcotics (MBN). Established the Statewide computer network for MBN. Provided logistical research and determined components required to upgrade systems to meet customer needs and extend the system life cycle. Created, updated and maintained computer access accounts for over 500 users. Computer systems advisor during the planning and construction of the new Criminal Information Center. Advised on placement, safety requirements and security for all computer related hookups and equipment