I lead and manage the Otago operation including our transfer stations, landfill site and collections teams.

- Projects (start up and integration of new business units, key account management) - Operations Management, company & owner drivers along with other portfolios including HSE.

• Managed a range of services provided to the Wellington City Council. These included amenity cleaning, waste removal and recycling.• Branch profitability and administration. • Staff compliment of 30 people providing services 24 hours per day.• Quality and Health & Safety management systems.

• Managed the contractual relationships and provided back-office processing support to a network of 40 franchisees. • Project Managed the turnkey set up of 9 new call centres (500 sales agents) within a period of 17 months. Managed the existing portfolio of properties during the abovementioned roll out. • Coaching – I qualified as an ontological coach. • Win: Win negotiation. Renegotiation of the employment relationship in the data capture department. The change to a commission structure allowed us to provide faster and more efficient service to the sales channels whilst rewarded those who were making the effort. • Managed outstanding direct marketing sales events for up to 1200 delegates. Nominated for:• “Culture Award 2008” - TUW • Nominated for the “Leadership award 2008” – TUW.

• Developed and implemented the methodology and systems required to deliver ‘bundled service’ contracts to large industry. • The bundle of services included: office cleaning, industrial cleaning, pest control, external landscaping, indoor office plants, hygiene equipment and security.

• Key account management (large industrial scale projects) • SPL rail project (Richards Bay to Pretoria) • Hillside Aluminium impoundment dam cleanup (2006 & 2007) • Regular movement of 1000’s of tonne of hazardous material between Richards Bay and Durban.• Maintenance of quality and safety management systems • Logistics• Depot profitability, administration and record keeping• Managed the implementation of the BHP – Hillside Aluminium waste management contract at the time when the previous contractor pulled their services prior to the agreed takeover date. • Highest temporary sales for April 1999 – Waste Services