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I am assisting WaterNSW develop a project schedule designed to deliver long term transformation in the Assets & Maintenance function as part of their move to Dynamics365

The IT Business Partner (ITBP) has the overall responsibility to serve as the strategic interface between IT and the Generation Business Unit for the purpose of business technology strategy development, solution discovery, account management, risk management and relationship management.

My responsibilities include the operational management at the enterprise level of all stakeholders in the provision of IT services to Origin Energy Eraring Services. This includes liaising with the relevant service providers and internal management and staff in maintaining day to day operations and ensuring service levels are met, as well as assisting in the setting of strategic direction, budgets and fulfilling the necessary and relevant corporate reporting and compliance requirements.

Assisted a niche service provider in putting together a managed services deal for application support and enhancement services for a high profile client. (Bid strategy & management, collateral investment, pricing, commercial)

I was the Regional Manager for NSW for Outsourcing. I was responsible for over 100 staff and all Commercial managed services contracts for the region including those staff that are located in offshore locations doing work for NSW clients. I was accountable for P&L, client satisfaction, account performance, staff performance and all recruitment and issues resolution within region.

Establish Managed Services Propositions and commercial models that add value to clients

Led a large E&U client's full ITO

Managing a large reshaped deal that included a significant transformational change of an existing and long term customer. This included a significant element of offshore and tools incorporation. This was a 12 month programme. Responsible for;All project activities within the change programmeDevelopment of the deal shape including customer workshop leadershipOffshore transitionChange of commercials to reflect changesHR impact of changeBudget and trackingThe… Show more Managing a large reshaped deal that included a significant transformational change of an existing and long term customer. This included a significant element of offshore and tools incorporation. This was a 12 month programme. Responsible for;All project activities within the change programmeDevelopment of the deal shape including customer workshop leadershipOffshore transitionChange of commercials to reflect changesHR impact of changeBudget and trackingThe change has an existing team of over 100 staff Show less

Delivery (Shared) ServicesEstablished a shared services structure to leverage synergies across the various regional resource pools. Responsible for;Established a Shared Services Delivery StrategyCreation of a National Structure included roles, terms of reference etcImplementation of ITIL approach to service managementEstablished an internal PMO to drive continuous improvement initiativesEstablished OLAs across the various service accounts with the Shared Services… Show more Delivery (Shared) ServicesEstablished a shared services structure to leverage synergies across the various regional resource pools. Responsible for;Established a Shared Services Delivery StrategyCreation of a National Structure included roles, terms of reference etcImplementation of ITIL approach to service managementEstablished an internal PMO to drive continuous improvement initiativesEstablished OLAs across the various service accounts with the Shared Services organisationIntroduction of a Forward Load Planning approach to assist with resource and capability management throughout the group.Managed over 300 staff within GroupEstablished an offshore resource centre as an integrated office into our Managed Services offering Show less

Integral EnergyEstablished and then managed the service/outsourcing contract between Logica and Integral Energy.Responsible for;Transition of service from EDS to LogicaCMGEstablishment of a new governance structure (which involved various stakeholders from across the business)Creation of a new blended team of over 100 staff (some from Logica, some from EDS, rest from marketplace)Building a new service delivery culture within the teamAssisting in the renewal of a… Show more Integral EnergyEstablished and then managed the service/outsourcing contract between Logica and Integral Energy.Responsible for;Transition of service from EDS to LogicaCMGEstablishment of a new governance structure (which involved various stakeholders from across the business)Creation of a new blended team of over 100 staff (some from Logica, some from EDS, rest from marketplace)Building a new service delivery culture within the teamAssisting in the renewal of a modern delivery culture by the local in-house IT Team based on new approaches to the delivery of servicesRe-establishing trust as a true partner rather than a service provider as part of a long term change management approach to the accountParticipation in the development of parts of the customer's IT StrategySenior ConsultancyUndertook a strategic review at a leading NSW Energy Retailer at the request of its Metering Steering committee which wanted to understand the current state of the metering based application portfolioSenior ConsultancyUndertook an operational review at a leading Water company's Middleware Delivery Structure Show less

Undertook a senior project management/consultancy role at a Victorian customer which consisted of a detailed design for that customer's Meter Data Management System. Earlier HistoryNSW Rail entities (Project Management contracting

Lead the establishment of a new office in a new region across Federal Government. The region went from less than 10 to over 50 in less than 3 months on the back of four (4) managed service contracts. This office required to incorporate all staff into a new region with common goals and strong company cultureResponsible for;Creation of a 1,3 and 5 year Business Plan including a scorecard with relevant measures Commercial, contractual compliance and financial… Show more Lead the establishment of a new office in a new region across Federal Government. The region went from less than 10 to over 50 in less than 3 months on the back of four (4) managed service contracts. This office required to incorporate all staff into a new region with common goals and strong company cultureResponsible for;Creation of a 1,3 and 5 year Business Plan including a scorecard with relevant measures Commercial, contractual compliance and financial measurementEstablishment of a organisational structure and associated processesInternal and external Governance mapsClient engagement (C-level) within Federal departmentsPre-sales processes and proposition awarenessOpportunity and pipeline establishment to underpin the business plan growth Show less

Conducted quality audits