• Drove the strategic implementation and optimization of technology solutions. Fostered engagement among internal teams and external stakeholders to enhance operational efficiency and advance technological initiatives.• Conducted customer support and maintenance for more than 100 retail auto parts stores. Ensured the optimal performance of business-critical technology to achieve problem resolution and improved customer service. • Evaluated existing IT architectures and processes to identify improvements to workflows and technology landscapes; translated findings into recommendations for business decision-makers. • Collaborated with the development and support teams to complete the deployment of enterprise applications, including assisting with a major project to implement Dameware remote software. • Handled the intake, triage, and prioritizing of reported user support incidents, working closely with users to restore systems to proper operation using ticketing systems.

• Coordinated all IT support of retail POS software and hardware.• Communicated with customer teams to identify business requirements and translate evolving operational and technical needs into modern, secure, and supportable IT systems and services. • Evaluated existing IT architectures and business processes to determine action items for IT strategy. • Administered computer IT hardware, software, and telecommunications in over 30+ corporate and retail sites.• Trained users in the proper operation and management of IT systems.

• Directed development of IT initiatives for wholesale, retail, and online sales.• Managed network infrastructure design, implementation, and support initiatives for 30+ company locations.• Deployed and administered network connectivity platforms and performed network troubleshooting.• Advised business leadership on options for optimizing IT costs, technology performance, and best practices. Helped to develop strategies for company-wide technology awareness and capabilities. • Led IT team of four ensuring quality customer service and supervising all other aspects of company IT development and projects.

• Led all support activities for POS software, Windows servers, IT hardware, and peripherals operating on over 50 networks throughout five states.• Deployed and administered Windows servers and desktop PCs along with all necessary IT hardware, software, and peripherals for over 50 sites.• Aligned intricate IT systems data for specific SQL database business needs, ensuring seamless integration and automation for business processes from d3 database to Firebird database.• Led analyzing data and converting of data to SQL database for competitive software conversions.• Trained users in the proper operation and management of IT systems including POS and inventory.• Managed support, debugging, and problem resolution of client hardware and computer software applications.