Greg Pedone Email & Phone Number

United States

United States

- Manage client projects through all stages of implementation; assist client with building Linux servers, installing korbyt software, creating data connections with third-party software and APIs, connecting hardware devices to communicate with our cloud and designing digital signage content - Utilize javascript and SQL to query relevant data from client’s third-party software and APIs to help model data into easily readable formats to display on their digital signage screens and the korbyt desktop application- Train end users on the korbyt platform to ensure they understood the overall application, its specific functions and how it interacts with other applications and hardware

Atlanta, Georgia, United States

- Assist utility providers through system upgrades by customizing and configuring the interfaces and APIs that build Hexagon’s InService Outage Management Software- Workshop with utility providers to educate end users on system updates, new interfaces and discuss customizable features- Work with product support to maintain customer mirrored environments in order to replicate and troubleshoot system errors

Alpharetta, Ga

- Worked with utility providers to troubleshoot issues and perform root cause analysis during new deployment projects to ensure proper functioning of all systems and devices, while educating end-users on functionalities and proper usage of systems- Performed data mining through SQL in order to create relevant data models for current project status reports- Developed several internal applications to improve processes such as inventory management, customer account health tracking, recruiting, onboarding education and resource scheduling; Applications were developed using Microsoft Power Apps, Wix or by utilizing Lucee and cold fusion to lighten the process of full stack development

Greenville, South Carolina Area

- Worked with territory teams to manage daily account activity, including entering orders, creating quotes and working with product managers and tech support to solve client requests- Developed macros for Excel to streamline the quoting process for product managers resulting in more efficient operations- Designed an initiative to improve the onboarding process for new sales representatives and presented the plan to senior management, including the CEO and members of the Board of Directors

Greenville, South Carolina Area

- Managed the onboarding and transition to a new CRM software; performed client outreach to over five hundred contacts to confirm and update contact information, which drove new leads by providing information about upcoming product releases and promotions- Email and Social Media Marketing – developed new brand marketing content and monitored performance across multiple platforms, including Hubspot, Facebook and Instagram; used tracking information to set benchmarks to optimize future marketing efforts

Six Mile, Sc

- Managed booking rentals and helped strategize company logistics including monitoring delivery routes of all vehicles and auditing the technical status of each boat to ensure proper functioning - Maintained relationships with customers following booking to confirm details of service and help facilitate future booking growth

Bachelor Of Science - Bs, Computer And Information Sciences, General

Education record