Providing knowledge, understanding and tools so we can make positive, productive choices and decisions resulting in better communication, accountability, productivity and personal fulfillment.Led a team that created and successfully deployed multiple modules of an individual and team engagement program. The team was accountable for facilitation of modules in person and virtually, new learning sustainment, continuous improvement and all administrative and coordination aspects required for an elevated customer experience. The program reached over 1000 individuals in multiple departments and resulted in excellent KPI’s as well as large cost reductions.

Managed a team of communication advisors, leads, and specialists, who were responsible for communicating all impacts and changes to our National Technical Operations teams• We were responsible for supporting and influencing our departments senior leaders to communicate with maximum impact through a range of channels – building trust and advocacy.We implemented and achieved multiple business division and project communications strategies with broader organizational priorities to ensure change adoption KPI’s were improved and sustained.

Partners with others to drive stability into the organization, responds quickly to environmental shifts and reach the hearts and minds of employees with enablement experiences that shift behaviors to support and drive long-term business strategies by enabling people readiness and engagement through strategic focus to further build upon the OCM activities identifying and addressing gaps or roadblocks while enabling processes to continue with momentum

Led a team of technical supervisors and their direct reports in the development and delivery of high-quality, cost-effective service excellence.• Communicated and implemented national processes and procedures.• Identified, planned, and executed key operational improvements to enhance end-to-end customer experience in the province.• Accountable for all technical staff, leadership coaching, career development, performance management, employee engagement, training, hiring, and health and safety.• Manage and drive key performance indicators that optimize profitability while achieving growth goals.• Accountable for all provincial facilities, fleet, and supply chain logistics.• Responsible for preventative maintenance programs, regional budget forecasting.• Accountable for community relationships and brand advocacy

Led a team of technical supervisors and their direct reports in the development and delivery of high-quality, cost-effective service excellence.• Communicated and implemented national processes and procedures.• Accountable for all technical staff, leadership coaching, career development, performance management, employee engagement, training, hiring, and health and safety.• Manage and drive key performance indicators that optimize profitability while achieving growth goals.• Accountable for all provincial facilities, fleet and equipment.• Responsible for preventative maintenance programs, regional budget forecasting.• Accountable for community relationships and brand advocacy

Responsible for Shaw’s technical operations.• Lead the maintenance and planning department who were responsible for the delivery, maintenance, repair and new dishing and implementation of Shaw’s hybrid fiber and coaxial infrastructure in the province.• Accountabilities included communicating and implementing national upgrades and maintenance programs.• Identify, plan, and execute key operational improvements to enhance end-to-end customer experience.• Accountable for all technical staff, KPI’s, hiring and training.• Accountable to implement and budget preventative maintenance programs and new development.• Accountable for third party relationships and contract negotiations.• Accountable for regional budget forecasting and cost saving incentives