Greg Phillips Email & Phone Number

St Catharines, Ontario, Canada

-Responsible for contacting and resolving delinquent accounts via outbound channels-Inform customers of overdue accounts amount currently owed-Ensure that information has been updated, recorded, and kept confidential-Identify and offer appropriate payment plan to recover delinquent account-Educate customers on Credit bureau rating-Understand business goals.

Milton

- Display professional telephone etiquette when communicating with customers. - Manage a queue of past-due accounts to ensure individual, portfolio, and company recovery targets remain at optimal levels. - Maintain positive customer relations by offering strategies to delinquent customers for the benefit of the Client and the customer. - Displayed.

St. Catharines

-This position was responsible for supervising a team of 5-20 employees. - Obtain bank account/credit card information and schedule re-payment plans. Authorize credit card payments over a certain dollar amount. Responsible for calculating employee bonuses when portfolio incentives met.-Assisted in recruiting, setting up interviews, and conducting.

- Responsibilities for this collection agency include collections on outstanding debts and maintaining computer records. This requires a thorough understanding of debt collection rules and regulations combined with a proven know-how and persuasion skills. - Made use of collection software, the Internet, and learned skills in obtaining updated contact.

-Make outbound calls to delinquent cell phone customers - Overcome customer service issues and billing disputes to obtain payment.

- Responsible for greeting guests of the hotel, open doors, setup guests up with valet service, direct guests to where they need to go.- Responsible for supervision & scheduling of 30-50 employees. - Responsible for calculating staff gratuities on a daily basis