Greg Phillips Email & Phone Number

St Catharines, Ontario, Canada

-Responsible for contacting and resolving delinquent accounts via outbound channels-Inform customers of overdue accounts amount currently owed-Ensure that information has been updated, recorded, and kept confidential-Identify and offer appropriate payment plan to recover delinquent account-Educate customers on Credit bureau rating-Understand business goals and objectives, and working towards individual and team improvement -Handle all customer service inquiries using CTFS's Customers For Life philosophy-Build customer confidence by providing World Class Customer Service

Milton

- Display professional telephone etiquette when communicating with customers. - Manage a queue of past-due accounts to ensure individual, portfolio, and company recovery targets remain at optimal levels. - Maintain positive customer relations by offering strategies to delinquent customers for the benefit of the Client and the customer. - Displayed professional telephone etiquette when communicating with customers. Quality Assurance scores always over 90%.- Winner of the company “Hard Hat Award” voted on by fellow staff members, hand picked to be “Wild-card Leader”, also two time “Gold Member” on the collection wall for surpassing $10,000 in commissions in a given month.- Use of Microsoft Office, DRS, FACS, and TCN dialer.- Ability to communicate effectively, both verbal and written.

St. Catharines

-This position was responsible for supervising a team of 5-20 employees. - Obtain bank account/credit card information and schedule re-payment plans. Authorize credit card payments over a certain dollar amount. Responsible for calculating employee bonuses when portfolio incentives met.-Assisted in recruiting, setting up interviews, and conducting interviews with potential new hires. Designed and implemented new training ideas and material. Monitored 3-10 calls per employee monthly. Audited collector's accounts monthly to ensure work exceeded company and client expectation levels. -Responsible for hitting individual, corporate, and client goals.- Use of Microsoft Office, AS400, and TCN dialer software.

- Responsibilities for this collection agency include collections on outstanding debts and maintaining computer records. This requires a thorough understanding of debt collection rules and regulations combined with a proven know-how and persuasion skills. - Made use of collection software, the Internet, and learned skills in obtaining updated contact information through skip tracing. - Worked with debtors to put together payment plans to repay their debts

-Make outbound calls to delinquent cell phone customers - Overcome customer service issues and billing disputes to obtain payment.

- Responsible for greeting guests of the hotel, open doors, setup guests up with valet service, direct guests to where they need to go.- Responsible for supervision & scheduling of 30-50 employees. - Responsible for calculating staff gratuities on a daily basis