I am an accomplished leader with a proven 30-year track record of achieving high profitability and customer satisfaction. I am a key business driver who has managed two dealerships concurrently, setting large teams up for operational success. I am a masterful negotiator and influential communicator driving teams to deliver exemplary service while controlling costs. Key Achievements:• American Honda – Received 11 President’s Awards• Award – Operational Excellence, 2018• AutoNation – President’s Award, 2009• Customer Satisfaction Index – Maintained a positive score for sales and service for 30 yearsExpertise:Business Management, Sales Process & Management, Customer Satisfaction, Financial Services, E-Commerce, Excellent Communication, Auto Services, Parts Management, Accounting, Customer Retention, Negotiations, Dealer Management