 Managed technician's day to day activities by monitoring and managing daily workload and blocks Primary point of contact for escalated projects or tasks Established standard operating procedures across various software / hardware solutions Server replacement projects Firewall replacement projects Installing / supporting / managing hardware and software components Networking monitoring Office 365 management Desktop and server OS support Active directory / group policy management Wireless solution deployments Managing and maintaining backup solutions to all clients Managing and maintaining helpdesk tickets Serving as the primary IT contact for nearly 20 clients Installing / supporting / managing hardware and software components Networking monitoring

 Serving as the primary IT contact for nearly 20 clients as a Managed Service Provider Installing / supporting / managing hardware and software components Networking monitoring Office 365 management Desktop and server OS support Active directory / group policy management Wireless solution deployments Managing and maintaining backup solutions to all clients Managing and maintaining helpdesk tickets

 Primary over Dell K1000 and Dell K2000 appliances Worked with a team of 4 other members on all day to day operations / projects Conducted employee new hire trainings Network monitoring and reporting Company mobile phone troubleshooting Troubleshot and repaired all technical issues

 Serviced and maintained a fully operational helpdesk environment of over 180 + end users Setup all new hire employee workstations Migrated and consolidated old workstations into virtual machines Managed and controlled security on client facing FTP site Deploying new 8x8 phone system company wide Troubleshot and repaired all technical issues

 Assigned to all payroll clients with any technical related issues Performed SQL database migrations Managed security within all payroll applications Synchronization errors from client to master company database Printing issues from software to printer Assisted with VB programming scripts