Greg Randall Email & Phone Number

Petaluma, Ca, Us

Rohnert Park, Ca, Us

Santa Rosa, Ca, Us

Petaluma, California, Us

Mill Valley, California, Us

Mill Valley, California, Us

Drove efficiency in 3PL warehouse, ERP systems and inventory; negotiated contracts resulting in $175K in savings ensur-ing high-quality with best price.• Managed customer service calls and emails, responding to customer concerns and issues relating to the status of orders• Collaborated with planning, purchasing, accounting, customer care, sales and ECOM departments• Managed 3PL operations, including planning and management of the distribution and outbound logistics budgets and forecast• Provided quality assurance inspections and special project management, resulting in $629K in inventory savings

San Rafael, Ca, Us

Oversaw 3PL warehouse, implementing cycle count program that eliminated yearly inventory shutdowns for once a yearinventory reconciliation. • Managed 100+ projects, creating efficient system on returns and inventory transfers, saving $100K• Planned and directed distribution and outbound logistics budgets and forecasts

Oakland, Ca, Us

GT Nexus offers a cloud-based platform that the world's biggest companies use to drive the global supply chain.

Köln, Nordrhein-Westfalen, De

The fulfillment department acts as the liaison between Birkenstock family of brands and our 3rd Party Logistics provider, managing all facets of distribution operation and serve as single point of contact for any and all correspondence. Work with 3PL partner to make certain that all inbound and outbound processes are performed in accordance with business objectives and monitor performance to ensure key metrics are met. Ensure that all inbound and outbound processes (Receiving, QA, Shipping, Inventory Control, etc.) are completed in a timely and accurate manner. Analyze the integrity of all data transmitted between WMS and ERP systems and monitor whether transactions flow through both systems properly.The Fulfillment Department Establishes Processes and Procedures for Various Facets of DC Operations to Ensure Logistics are in line with Business Objectives.The Fulfillment Department is the sole point of contact and manages performance of 3PL partner to ensure they are meeting thresholds for key performance indicators and takes corrective action when necessary.Manage throughput from start to finish, ensuring that both Inbound and Outbound processes (i.e. Receipts, Order Deliveries, etc.) are completed in a timely manner and within the tolerances agreed upon with 3PL.Conduct periodic trips to 3PL facility to personally meet with staff, solidify relationships, assess performance, review of processes/procedures, etc.Review Compliance Guides of new and existing customers, ensuring that our 3PL operations are in compliance with key customer requirements (i.e. Routing, Retail ticketing, etc.).Review any and all claims/charge-backs levied against Birkenstock family of brands for non-compliance and adjust practices/procedures to correct discrepancies and ensure non-recidivism.Investigate claims from customers regarding mis-ships, provide POD’s (Proof of Deliveries) to upon request to help settle claims, non-payments, etc. from customers

Responsible for controlling all inventory units in both contract warehouses (US and Canada).Implement, monitor and ensure accuracy of all EDI matters and documentation for Nordstrom, Saks Fifth Ave., Neiman Marcus, Bloomingdales, Lord and Taylor, etc. Set up and monitor cycle counting program to ensure inventory system information matches warehouse stock levels.Ensure that all customer orders are promptly picked and shipped from our warehouses to customers.Manage operation and efficiency of AIMS (Inventory, sales order, and invoicing system) program matters.Provide sales commission reports to CFO.

Responsible for management of remote 3rd party warehouse staff including scheduling shipments to customers, shipping and compliance procedures, EDI, price ticketing and delivery of inbound inventory.Manage inventory control including running and monitoring unit activity reports, sales forecasting, building containers from consolidated warehouse, raising purchase orders, receiving packing lists and invoices, monitor freight forwarder and receive inventory into stock. Initiate retail compliance spreadsheets by reading and transferring knowledge to easy to use spreadsheet format for warehousing staff. These spreadsheets drastically reduce charge backs from major retailers. Coordinate EDI setup and orders from major retailers including EDI start up forms, EDI testing and process EDI orders (Functional Acknowledgments, Picking and Packing, UCC-128 labels, Advance Ship Notice and Invoicing). Responsible for accounts receivable that includes creating the invoice register, forwarding register to factor, receiving cash receipts journal, apply receipt to customer account in inventory and accounting software, applying appropriate customer credits and account reconciliation.Consult and support sales force providing up to date inventory reports, sales history, product information and inventory forecasting. Provide sales commission reports to VP of US operations at Typhoon by pulling cash receipts journal and applying any special incentive plan information and pay out commissions to sales principals. Lead with professional customer service support and problem resolution for customer base in relation to our suite of products including shipping, damage, account reconciliation and provide support options.

Gaithersburg, Md, Us

Responsible for leading the department that provides customer implementation and support for a suite of EDI products and services to the retail industry.Handled escalated issues from the team such as second level technical issues and customer satisfaction issues.Coordinated staffing, effectively train and certify customer implementation staff on products, and create and deliver process documentation for customer implementation staff. Ran daily reports from the customer database for team statistics such as work complete for month, work in progress, average age of customer, phone statistics and attendance.Consulted program management during planning, implementation and execution of program roll-outs.Built Compliance Link communities/programs including implementing guidelines, creating product demonstrations and resource material for site.Consistently met team goals for a record 14 months in a row.