Director
CurrentThe UK’s leading experts in customer experience measurement with a proven methodology for improving companies’ ability to drive customer loyalty and profit. We conduct more customer satisfaction research per year than any other organisation in the UK. Specialising in measuring customers’ satisfaction and loyalty means we have vast experience in: All data collection methods (e.g. Tel, F2F, online, IVR, text and postal) Reporting (e.g web reporting, dashboards, workshops, board presentations,) Benchmarking data (chosen agency to manage the UK CSI) Clear, relevant and actionable communication of data is key to changing behaviours. We provide: Informative, reliable, benchmarkable results (NPS, Satisfaction Index, satisfaction, loyalty & importance scores, customer experience modelling, vox pops) Compelling commercial reasons why customer loyalty pays (using your internal data to put £s against customer satisfaction) With experience across all industries our client list includes Visa Europe, Chelsea FC , Direct Line Group, Irish Life Group, RBS Group, Manchester United FC, Rolls Royce, Barclays Wealth, Institue of Customer Service (ICS) Specialties Customer Satisfaction Measurement, Complaints Surveys, Panel Research, Employee Satisfaction Measurement
