Greg Rowley

Greg Rowley Email and Phone Number

Freight Forwarder at Stokes and Bell @ Stokes and Bell
Brunswick
Greg Rowley's Location
Greater Melbourne Area, Australia
Greg Rowley's Contact Details

Greg Rowley personal email

n/a
About Greg Rowley

I am a versatile and dedicated employee with a love of customer service, a strong attention to detail and the patience to work with people to get all the details of what they want, allowing me to facilitate better outcomes for customers and stakeholders.

Greg Rowley's Current Company Details
Stokes and Bell

Stokes And Bell

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Freight Forwarder at Stokes and Bell
Brunswick
Website:
stokesandbell.com.au
Employees:
9
Greg Rowley Work Experience Details
  • Stokes And Bell
    Freight Forwarder
    Stokes And Bell Jun 2019 - Present
    View
  • Teba Group
    Customer Service Coordinator
    Teba Group Sep 2014 - Jun 2019
    Major Achievements Worked with internal stakeholders to implement CW Kanban Agile schedule management improving efficiency and reducing admin workload. Worked with Teba’s phone provider to design and setup a phone support system for a third party. By doing this created better opportunity for Teba to sell subcontracted Citrix service. Produced extensive SOP Documentation in ITGlue, allowing for consistent treatment of clients, throughout the organisation and inexperienced staff to pick up the work.• Communication with clients and internal /external key stake holders• Scheduling of engineers• Triage of support requests• Running efficient meetings• Prioritising Support Requests based on business impact• Coordinating outages and work• Project coordination• Supervision of engineers for non technical mistakes• Knowledge and practical experience in agile scheduling environment (Scrum/Kanban)• Process Analysis and improvement• Neuro-Linguistic Programming (NLP) training• Continuous Improvement Program (CIP) training• Motivating by Appreciation (MBA) training• Staff Training• Creation and management of SOP documentation
    View
  • Rydges Hotels & Resorts
    Front Office Manager
    Rydges Hotels & Resorts Apr 2011 - Jun 2012
    Carlton
    Major Achievements Produced a standardized training manual and oversaw implementation• Customer service – Reservations, check in/checkout• Escalations and customer complaints management• Till handling / Daily Audit• Staff management, development and implementation of employee standards, appraisals, discipline and recruitment• Dispute resolution• Occupational Health and Safety, basic maintenance as required, emergency procedures• Roster management• Timesheet approval• Staff training: produced a standardized training manual and oversaw implementation• Proactively produced and maintained troubleshooting guide
    View
  • Hotel Enterprize
    Front Office Manager
    Hotel Enterprize Feb 2010 - Apr 2012
    Melbourne, Australia
    Major Achievements Proactively produced a troubleshooting guide still in use until 2017 Instituted structured customer service standards and set procedures for dealing with complaints. Resulted in an improvement in the Tripadvisor rating from 146 out of 194 to 141 out of 196 hotels in Melbourne over 3 months following introduction
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  • Hotel Enterprize
    Duty Manager
    Hotel Enterprize May 2007 - Feb 2010
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  • Hotel Enterprize
    Guest Service Agent
    Hotel Enterprize Feb 2006 - May 2007
    View

Greg Rowley Skills

Hotel Management Hospitality Management Front Office Hotels Customer Service Hospitality Industry Opera Resorts Revenue Analysis Pre Opening Connectwise Management Rooms Division Microsoft Office Customer Satisfaction Team Leadership Scheduling Job Scheduling Microsoft Outlook Microsoft Word Microsoft Excel Gotomeeting Customer Retention Customer Support Customer Service Training Project Scheduling

Greg Rowley Education Details

Frequently Asked Questions about Greg Rowley

What company does Greg Rowley work for?

Greg Rowley works for Stokes And Bell

What is Greg Rowley's role at the current company?

Greg Rowley's current role is Freight Forwarder at Stokes and Bell.

What is Greg Rowley's email address?

Greg Rowley's email address is gr****@****.com.au

What schools did Greg Rowley attend?

Greg Rowley attended Monash University.

What skills is Greg Rowley known for?

Greg Rowley has skills like Hotel Management, Hospitality Management, Front Office, Hotels, Customer Service, Hospitality Industry, Opera, Resorts, Revenue Analysis, Pre Opening, Connectwise, Management.

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