Greg S. Email & Phone Number

Performs enterprise-level application development activities related to developing, modifying, installing, and maintaining application programs.Collaborates with team members to understand technical development initiatives and strategies.Complies with documentation, change management, and security standards.Learns new solutions at the direction of team members as needed.Assist in the collaboration with business users to develop/support/improve enterprise level processes and workflows.In collaboration with Senior staff, define, design, and generate technical system/program specifications to meet user requirements.Defines reporting requirements, develops specifications, and uses appropriate tools to meet business requirements.Supports the Development Operations Manager in researching strategic initiatives for the County.Supports the Development Operations Manager in researching application-based architectural standards for the County.Documents systems to comply with IT Governance standards.Responsible for providing project status reporting.Ensure proper change control procedures are followed.Coordinate and perform tests, including end-user reviews for modified and new systems, and other post-implementation support. Provides end user training and documentation for all modified and new systems.

Orlando, Florida, United States

Primary responsibilities are ERP platform configuration to meet business needs and objectives (approx. 1800 Users) Configuring new and existing user settings, ranging from HR, Executive and regular user access rights and privileges pertaining to reporting, time and attendance and all phases of project management. Configure proprietary software for user access, roles, reporting and workflow Troubleshoot user errors, facilitate learning of ERP platform use as well as training for proprietary offerings Contribute to the Knowledge base by preparing “How to” self-help documentation.

Maitland, Florida

Diagnose, troubleshoot, and resolve software application, data transfer, and connectivity issues related to service and product offerings.Manage multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and providing timely progress updates to customers and account managers.Work closely with engineering, development, and product management teams on technical escalations and product improvements.Document recurring technical issues to support product quality programs.Create documentation around support processes and issues usable by technical and non-technical users.Team lead project management. Work with department managers and leadership to map processes for reducing incoming ticket volume and costs by 20 percent, increase first contact resolution and set standards for handling time, response and ticket closure.

Orlando, Florida Area

Bachelor Of Science, Information Systems Technology, Information Technology, Cum Laude

Associate Of Arts (A.A.), General Studies