Greg S Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Oversaw the planning, organization, and implementation of day-to-day import operations for 60K + import containers/year volume with close collaboration with drayage and import custom brokers;
• Supported operational continuity and communication with main ocean carriers both at origin (China and SE Asia) and destination (North America and Europe) and actively recommended and collaborated on opportunities for.
• Moderated the partner relationship management of Origin Agents across origin 7 countries in Asia and Europe;
• Partnered with cross-functional teams to develop documentation management plan, KPIs and SLAs with overseas agents;
• Orchestrated process improvement and coordinated inputs into the development, implementation and reporting of overseas partners;
• Provided performance management, career development and coaching to a group of highly motivated direct reports (4 ocean operations associates +1 manager);

Houston, Texas Area

• Spearheaded and project managed North America's Customer Success initiatives for a Digital Transformation project aimed at profoundly improve UX on booking/ order management experience to over 90% of current customer.
• Steered the translation of VoC (internal and external) supply chain needs into tangible development goals, managing resources prioritization, and competing interests through the spectrum of project's IT and Commercial.
• Actively participated in Project's design and implementation phase with SaaS providers (Agile mode) working with a multi-country team, fostering collaboration and innovation among technical and non-technical business.
• Translated achievements, metrics and goals into presentations to the steering committee and/or major stakeholders (including C-level);
• Consolidated and orchestrated efforts to maintain customer engagement and satisfaction by training a 60+ workforce in the company’s communication (Salesforce) and execution (AS400) tools aiming at attaining an.

Miami/Fort Lauderdale Area

Headed the development and maintenance of an ocean transportation product offering from North America to LATAM and Caribbean areas for a volume of over 900 TEUs/week; Acted as liaison between upper management, sales organization and customers with the goal of enhancing operational efficiency, maximizing profitability and keeping customer satisfaction at an.

Norfolk, Virginia Area

• Owned pricing and response to quote requests;
• Coordinated responses to sensitive business with commercial team and facilitated access to information;
• Steered the handling and translation of massive amounts of data into pricing initiatives on a daily basis using in-house systems as well and MS Excel and MS Access;
• Gained exposure to different business units, geographies and supply chain markets all over Latin America, Caribbean and North America;

Miami/Fort Lauderdale E Região, Estados Unidos

Pricing for outbound Canada & USA to LATAM and Caribbean (dry and reefers)

São Paulo E Região, Brasil

Pricing from West/East Coast South America to United States (dry and reefers)

Santos - SP

Responsible for providing tailor-made customer service to specific customers (mainly cotton and sugar exporters);

Belém E Região, Brasil

Agency front office Customer Service;

Post Graduate Program In Project Management, Project Management

Post-Graduate Studies, Business Supply Chain

Bachelor'S Degree, International Relations And Affairs