• Oversaw the planning, organization, and implementation of day-to-day import operations for 60K + import containers/year volume with close collaboration with drayage and import custom brokers;• Supported operational continuity and communication with main ocean carriers both at origin (China and SE Asia) and destination (North America and Europe) and actively recommended and collaborated on opportunities for ocean freight optimization;• Moderated the partner relationship management of Origin Agents across origin 7 countries in Asia and Europe;• Partnered with cross-functional teams to develop documentation management plan, KPIs and SLAs with overseas agents;• Orchestrated process improvement and coordinated inputs into the development, implementation and reporting of overseas partners;• Provided performance management, career development and coaching to a group of highly motivated direct reports (4 ocean operations associates +1 manager);• Directed measuring and monitoring of operational performance and efficiency procedures through the use of both systematic and adapted manually developed solutions;• Designed and implemented operating models to drive and support future operational improvements;• Led strategic initiatives for optimizing origin side operations and lowering cost-to-serve;• Led the transition to new partners as part of the procurement process.• Executed, closely with Technology groups, initiatives to automate documentation management

• Spearheaded and project managed North America's Customer Success initiatives for a Digital Transformation project aimed at profoundly improve UX on booking/ order management experience to over 90% of current customer base;• Steered the translation of VoC (internal and external) supply chain needs into tangible development goals, managing resources prioritization, and competing interests through the spectrum of project's IT and Commercial stakeholders;• Actively participated in Project's design and implementation phase with SaaS providers (Agile mode) working with a multi-country team, fostering collaboration and innovation among technical and non-technical business units;• Translated achievements, metrics and goals into presentations to the steering committee and/or major stakeholders (including C-level);• Consolidated and orchestrated efforts to maintain customer engagement and satisfaction by training a 60+ workforce in the company’s communication (Salesforce) and execution (AS400) tools aiming at attaining an effective issue resolution ratio;

Headed the development and maintenance of an ocean transportation product offering from North America to LATAM and Caribbean areas for a volume of over 900 TEUs/week; Acted as liaison between upper management, sales organization and customers with the goal of enhancing operational efficiency, maximizing profitability and keeping customer satisfaction at an outstanding level; Designed and implemented Business Process Improvement initiatives and tools that enabled keeping response time to customers at a 2 hour maximum while allowing a 40% growth on the number of quotations; Influenced contract negotiations and RFQ with customers and commercial teams.

• Owned pricing and response to quote requests;• Coordinated responses to sensitive business with commercial team and facilitated access to information;• Steered the handling and translation of massive amounts of data into pricing initiatives on a daily basis using in-house systems as well and MS Excel and MS Access;• Gained exposure to different business units, geographies and supply chain markets all over Latin America, Caribbean and North America;

Pricing for outbound Canada & USA to LATAM and Caribbean (dry and reefers)

Pricing from West/East Coast South America to United States (dry and reefers)

Responsible for providing tailor-made customer service to specific customers (mainly cotton and sugar exporters);

Agency front office Customer Service;