Director Of Technical Operations-Emerging Revenue
Direct cross-functional teams during onboarding and implementation, ensuring consistent service and support post-launch. Spearhead the ideation, development, and deployment of innovative products, integrating multiple functions to ensure seamless execution. Oversee comprehensive market analysis for product feasibility and impact, aligning business strategy with market demands. Guide software design and implementation, maintaining vigilant compliance with legal requirements and mitigating risk.Operationalized "Sell Your Car," an online marketplace facilitating used vehicle transactions. Streamlined procedures and workflows leading to an expansion of the company's digital footprint.Developed the "Distance Retailing" initiative, empowering dealers to penetrate multiple DMAs, subsequently enabling nationwide vehicle marketing, sales, and home delivery.Devised "APEX," a proprietary OEM marketplace for Honda and Acura dealers, optimizing inventory turnover and minimizing floorplan costs, leading to substantial operational savings.Led the implementation of SalesForce Maps integration for the Dealer Team, ensuring efficient coordination on a large scale.Orchestrated a seamless redesign of the Product Support ecosystem, integrating dealers and Products holistically.Spearhead the facilitation of payment enablement on more than 5Ks dealers through the "Access Base" platform.