Greg Settle Email & Phone Number

Bath, PA, US

Scottsdale, AZ

• I am honored to be working with the TechForce Foundation, (a 501 (c)(3) non-profit organization) giving back to the industry that has been such a large part of my life. Helping students begin successful careers in the.
• Addressing the image of technician careers
• Making career opportunities in the industry better understood
• Providing a platform for middle-school students to engage in hands-on skills
• Unifying the transportation industry with a focused, integrated recruitment and retention strategy

Warwick, NY

Providing strategic business consulting services to select clients.

Mbusa Corporate Headquarters, Montvale, New Jersey

Responsible for the overall project management and implementation of the new Mercedes-Benz Career Development Academy. Objective of this new dealer training certification program is the delivery of targeted, relevant learning solutions that will transform the performance and culture of the dealer organization.

Montvale, NJ

Responsible for the daily operations of all regional training centers, IT systems, data, reporting and administration. Oversaw Customer Experience training logistics and operational delivery, and overall management of MBUSA training budget.

Montvale, NJ

Managed the strategic direction and operational implementation of dealership retail training programs delivered across the country, along with all Retail Training staff.

Montvale, NJ

Responsible for all Technical Training Operations across the country including daily oversight of regional training centers, technical training staff, curriculum development and operational delivery of all technical training programs. Developed and implemented ELITE apprenticeship training program.

Montvale, NJ

Responsible for technical engineering support to all Mercedes-Benz field representatives and MB dealer organization service departments. Focus on battery and electrical systems and supplemental restraint systems (airbags).

Greater Los Angeles Area

Provided support to assist MB dealerships in resolving highly technical issues. Included hotline telephone support as well as in-dealership visits and diagnostic troubleshooting. Also performed accident and fire investigations and provided legal technical expertise as needed to defend consumer lawsuits.

Greater Los Angeles Area

Functioned as liaison from MBUSA to assigned market dealerships to assist dealers in managing the fixed operations side of the business. Provided operational support; reviewed policies and procedures, oversaw warranty claim processes, and met with customers as needed.

San Diego, CA

Managed all operations for the Service & Parts Departments including monthly budgets; forecasting, warranty processing and customer issue resolution.

El Cajon, CA

Overall responsibility for the strategic management and operational oversight of dealership service department, parts department and body shop.

El Cajon, CA

Responsible for daily workshop operations in the dealership service department. Assist technicians with diagnosis and work procedures, assist with the dispatching of work, and quality control service and repair work when completed.

Carlsbad, CA

Performed maintenance service work, diagnosis and repairs for Mercedes-Benz vehicles. Responsible for all work bumper-to bumper including wheel alignments.