Greg Shaw Email & Phone Number

Meridian, Id, Us

• Commercial Insurance claims adjuster with specialization in Construction Defect and Complex General Liability.• Manage litigated and non-litigated claims process for E&S and Standard lines multi-year policies.• Evaluate coverage, valuation, and efficient claims settlement and best business practices.• Responsible for timely handling of medium and high exposure/value cases.• Analyze contractual obligations pertaining to allegations of construction defect and general liability damages, including defense and indemnification contractual agreements, multi-term policies, and various state regulations.• Responsible timely and accurate coverage documentation and correspondence. • Work closely with partners to establish timely reporting and response to various aspects of the claims process. • Maintain multi-state adjuster licenses. • Handle claim settlements via early resolution opportunities, mediation, arbitration, both in and out of litigation, and trial. • Work closely with internal and external customers to timely and effectively resolve various issues related to the vision and policy of MUSIC and Selective Insurance.

• Multi-line property/casualty commercial claims adjuster with specialization in Construction Defect.• Handle litigated cases pertaining to claims of construction defect, including defense and indemnification through contractual obligation, multi-term policies, and various state regulations.• Address Additional Insured tenders for defense and indemnification. • Handle commercial property and casualty claims ranging in complexity and value.• Analyze and handle claims with complex coverage, unique facets of damages, resultant damages, and future needs. • Responsible for communicating with insured, claimant, and agents regularly while negotiating expeditious resolution. • Negotiate and settle litigated and non-litigated claims effectively based on their individual characteristics and merits. • Experience in claims settlement via mediation and arbitration. • Responsible for reporting defense and indemnification disposition, as well as mediation and trial status, to Directors, Vice Presidents, Presidents, and Corporate Counsel. • Work with Guidewire development team to design, build, and implement documents utilized across multiple companies. • Utilize critical thinking and experience-based judgement to problem solve and resolve a range of complex issues within individual claims. • Built business acumen in relation to property, auto, general liability, and construction defect lines of commercial insurance. • Plan, prioritize, and organize individual claims management. • Developed company regional-specific strategies for sales, underwriting, and claims growth.

Provide inbound customer service support to Licensed Agents and Travelers policy holders in providing resolution for billing issues, policy questions and changes, and customer retention. Assist the team manager in fostering a fun atmosphere and coordinating team activities and incentives to achieve key business objectives as a team. Proposed ideas to enhance the customer’s experience, improve leadership effectiveness, and streamline reporting for an improved holistic view of the customer’s experience thru key performance indicators. Notable Accomplishments: - First Notice of Loss/CAT Claim trained - New Hire Mentor- provided one-on-one support and feedback to build efficacies and how to think outside the box- Coordinated team activities and incentives resulting in monetary reward and morale boost- Established a reputation based on knowledge and approachability with peers

Pulled daily reports to evaluate, identify, and handle potential money laundering activities.Solely responsible for identifying Anti-Money Laundering (AML) threatsRan cardholder information through Lexis Nexis to determine cardholders status with the Office of Foreign Asset Control (OFAC)Handled highly secure and personal information including pre-paid credit card number, social security number/date of birth, and checking account numbersResponsible for collecting card issues, analyzing specific problems, and requesting detailed corrections through IT.Worked directly with Sales and Fulfillment to cancel, reissue, and maintain pre-paid MasterCard and VISA cards Responsible for evaluating card-specific issues in a timely manner while having great attention to detail.Gained a general knowledge of VISA/MasterCard compliance and arbitration, including chargebacks and transaction settlement corrections.Worked in STAR and NICS to identify transaction issues and systematical problemsResponsible for addressing cardholder issues, identifying potential risk, and one call resolution. Assisted with Fulfillment building, sorting, and mailing pre-paid cards

•Responsible for addressing, tracking and reducing lost revenue. •Developed marketing pieces sent to large customer base •Worked multiple marketing aspects at once •Responsible for business growth individually and as a team

•Managed and maintained relationships with multiple large national accounts •Assisted in developing National Account Team, promotions, marketing materials and tracking tools. •Completed Richardson Sales Training

Identified potentially fraudulent accounts, made contact, and corrected as necessary.Built and maintained multiple account typesDeveloped an extensive knowledge of multiple business channels

Worked directly with Corporate Liaison and Corporate to help improve Commercial CSC to Corporate Communications.Built accounts over the phone through interaction with commercial retailers and customers.Founding member of the "Commercial Roundtable". Helped to organize information from the CSC and presented the information to Corporate in an organized professional manor to initiation growth and progress.Assisted in organizing and distributing the "No Excuses Campaign" Folders, in turn, helping to sign up Echostar employees to achieve 12 Million customers.Finished 2nd in class for training.Trail Dust Steak House

Associate'S Degree, History, With Honors

Speech Communications

Activities and Societies: - Studied introduction to Speech Communications and Mass Media. - Studied Statistics, History, English.

Education record