Greg Shockley Email & Phone Number

Louisville, Kentucky, United States

Louisville, Ky

Company name changed in 2012 due to mergers, etc.Act as primary support contact for Pediatric Specialties and Pediatric Generalist clinics. Create documentation of standard operating procedures and training materials for ULP IT staff, including both HelpDesk and Desktop Technicians.

Louisville, Kentucky Area

Provide desktop support for users ranging from tier 1 - tier 2 support. Working with tier 3 staff on projects and recovery initiatives.management of MS Active Directory system and Windows Domain assigned PCs. Also responsible for implementation and support of Allscripts electronic medical record software and associated hardware. Install and maintain configurations for Centricity Business desktop settings via Internet Explorer. Also responsible for setup of user desktop applications such as Adobe suite, MS Office suite, and anti-virus applicationsCreate, configure, and mainain AIX print queues within Cache. Test and configure queues for user requested forms and templates.Support Citrix client desktop installations and associated plug in software for local peripherals. Resolve conflicts with legacy Citrix applications and their respective clients.

Responsible for timely and efficient customer interaction to resolve hardware and software issues for clinical and non-clinical staff.Monitor and maintain physical media for daily backup processes.Interact with other individuals and entities within and outside of the organization to ensure uptime for all information technology processes affecting patient care.; Coordinated and managed all conference room and auditorium bookings, catering services, and audio-visual requests. Securely processed catering supply orders and provided billing/invoicing services for all clients.

Managed all audio-visual equipment and installations. Serviced and maintained all equipment, using proactive measures and communication with other information technology entities within the hospital and university complexes to ensure client satisfaction.

Served in multiple temporary positions, providing software and hardware support in both office and industrial environments.

Developed and managed a "macro-driven" database of international currency conversion for use by all UPS affiliated offices within the continental United States.Monitored and supported a system for electronically transmitting import shipment data to United States Custom & Border Protection.Acted as a user representative, monitoring and supporting multiple computer systems being accessed by internal and external entities.Acted as a liaison between individual users and the technical support officers, researching and resolving customer concerns/shipment import problems as communicated by customer service representatives and other inter-office personnel.| MatcherManaged importer accounts to ensure accuracy in shipping and billing.Created new accounts for new importers and customers to ensure all freight tariffs and discounts were applied to improve customer retention.Developed new (paperless) procedures for effectively attaching federal tax identification numbers to formal accounts as required by United States Custom & Border Protection.

Worked closely with fifty or more other counselors to ensure a safe and educational environment for both campers and staff.Worked to teach team-building and problem-solving skills to youth and adults while also teaching courses that range from basic outdoor skills to archery and rock climbing.Supervised other counselors and staff members within their work areas and enforced NRA, OSHA, and BSA safety requirements.