Greg Shockley Email & Phone Number

Louisville, Kentucky, United States

Louisville, KY

Company name changed in 2012 due to mergers, etc.Act as primary support contact for Pediatric Specialties and Pediatric Generalist clinics. Create documentation of standard operating procedures and training materials for ULP IT staff, including both HelpDesk and Desktop Technicians.

Louisville, Kentucky Area

Provide desktop support for users ranging from tier 1 - tier 2 support. Working with tier 3 staff on projects and recovery initiatives.management of MS Active Directory system and Windows Domain assigned PCs. Also responsible for implementation and support of Allscripts electronic medical record software and associated hardware. Install and maintain.

Responsible for timely and efficient customer interaction to resolve hardware and software issues for clinical and non-clinical staff.Monitor and maintain physical media for daily backup processes.Interact with other individuals and entities within and outside of the organization to ensure uptime for all information technology processes affecting patient.

Managed all audio-visual equipment and installations. Serviced and maintained all equipment, using proactive measures and communication with other information technology entities within the hospital and university complexes to ensure client satisfaction.

Served in multiple temporary positions, providing software and hardware support in both office and industrial environments.

Developed and managed a "macro-driven" database of international currency conversion for use by all UPS affiliated offices within the continental United States.Monitored and supported a system for electronically transmitting import shipment data to United States Custom & Border Protection.Acted as a user representative, monitoring and supporting multiple.

Worked closely with fifty or more other counselors to ensure a safe and educational environment for both campers and staff.Worked to teach team-building and problem-solving skills to youth and adults while also teaching courses that range from basic outdoor skills to archery and rock climbing.Supervised other counselors and staff members within their work.