Greg Shoemaker Email & Phone Number

Carmel, Indiana

Fishers, Indiana

Reactive and proactive phone support for clients using both online and device dependent proprietary applications with a call volume of 10 to 30 calls per day.Developed performance metrics and shift coverage schedule for after hours support.Pinpointed, diagnosed, and advised treatment for device-based issues which affected dozens of clients.

Fishers, Indiana

Went through a rebranding and is now Vibenomics.

Carmel, Indiana

Researched and corrected an average of 30 in-error insurance claims on a daily basis using both web and telephone support from up to 15 different supported insurance company partners.

Noblesville, Indiana

Created social media groups to find volunteers to test game materials in the office and at local gaming stores.Ran over 50 sessions with between 3 and 5 volunteers regularly testing materials given by supervisors.Created, submitted, and coordinated a full slate of 217 company events for the Gen Con gaming convention in August 2016.Served as moderator for the company online forums.

Noblesville, Indiana

Received and organized Kickstarter shipments within the warehouse. Packed over 3000 backer orders for a large number of products and add-ons with other employees and a number of volunteers.After fulfillment, shipped hundreds of replacement and missing parts orders for backers all over the world.Shipped hundreds of direct orders for customers.

Commission tech and electronic sales.