Multiple Roles (Listed Below)... Key Contributions Include:
Current• Leadership: Successfully managed and mentored 15 IT support staff and managers globally and provided end user support for over 150 Staff to uphold Helpdesk SLA and corporate values.• Project Management: Proactively supervised and implemented project plans; Defined project objectives and developed and maintained project plans for several tenant improvement projects.• Cross-Functional Communication: Communicate frequently with all project stakeholders, senior financial managers, and team members to provide project status, risk analysis and technical recommendations.• Training & Development: Conducted orientation and created orientation standards for all new Chicago, Columbus and On-Site service staff as well as participate in the selection of local IT support hiring and firm wide training of new Advanced Technology Group hires.• Budget Administration/Cost Allocation: Created, planned and applied yearly IT Budget for Columbus and Chicago offices and advised On-Site Services leadership team on all technology expenditures.• Technical Support: Provided support to OSS staff worldwide. Troubleshot and maintained all A/V equipment and routing software.• Process Improvement: Continuously enhances operational systems, processes, and best practices that guarantee organizational well-being. • Security Management: Manages and maintains all engineering software and licensing applications firm wide and coordinates upgrades along with all local and remote infrastructure assets.• Change Management Standards & Policies: Creates best practice guidelines for firm-wide Helpdesk and local IT support. Establishes firm wide standards for international and domestic On Site Service onboarding and support. Coordinates software upgrades/changes for remote and local staff.• Procurement: Oversees the procurement of technology, equipment and software per IT policy through involvement with local business leadership. Coordinates global additions and asset procurement.
