My role as L&D Manager requires me to manage the needs of the employed division within Just Mortgages, from induction through to our regional training proposition. I line manage two L&D Consultants and also support 5 Divisional Sales Directors, 1 Financial Services Director and their teams of Mortgage Advisers, along with supporting the Chapter Managing Director in overall control. I also own the leadership development of the management population, along with the succession… Show more My role as L&D Manager requires me to manage the needs of the employed division within Just Mortgages, from induction through to our regional training proposition. I line manage two L&D Consultants and also support 5 Divisional Sales Directors, 1 Financial Services Director and their teams of Mortgage Advisers, along with supporting the Chapter Managing Director in overall control. I also own the leadership development of the management population, along with the succession planning of the adviser population, and not only have I written the programmes for both, I also maintain & deliver these.Additional duties also include providing strategic support to, and for, the Head of Learning. Show less

• Leadership accountability for developing and executing regional training strategies for the Chapter Managing Director which involves supporting the 6 Divisional Sales Directors under his control.• Conducting team Development Needs Analysis and working collaboratively with team Directors to ascertain and recommend team and individual training needs• Coaching and developing Regional Managers, Area Managers and Mortgage Consultants to ensure required competency levels maintained… Show more • Leadership accountability for developing and executing regional training strategies for the Chapter Managing Director which involves supporting the 6 Divisional Sales Directors under his control.• Conducting team Development Needs Analysis and working collaboratively with team Directors to ascertain and recommend team and individual training needs• Coaching and developing Regional Managers, Area Managers and Mortgage Consultants to ensure required competency levels maintained to meet corporate requirements, team demands and business goals• Scoping, designing and developing training programmes, manuals, documentation and associated tools and leveraging multiple training methodologies to achieve optimal results including group training, classroom training, e-learning, workshops and 1:1 coaching• Delivering multifaceted and diverse training including leadership programmes, development programmes, inductions, behavioural, sales, customer experience, compliance, legislative, regulatory, product, procedures and system training• Embedding robust new employee onboarding programmes to ensure comprehensive understanding and adherence with all company policies and procedures• Providing ongoing support for CIPD Level 3 apprenticeship learners, gaining an excellent understanding of apprenticeship levy and designing a levy strategy incorporating quality and diversity protocols• Facilitating the positive adoption of change programmes across the region through team coaching and support. Show less

• Orchestrated the development and delivery of a diverse range of courses, training and induction programmes to multi-level regulated and non-regulated audiences• Delivered Management and Upper Management sessions covering coaching techniques to enable effective team leadership, employee engagement and retention• Programmes ranged from one-day workshops, three-week Mortgage Advisor Inductions through to five-week Manager Induction Programme• Leveraged available… Show more • Orchestrated the development and delivery of a diverse range of courses, training and induction programmes to multi-level regulated and non-regulated audiences• Delivered Management and Upper Management sessions covering coaching techniques to enable effective team leadership, employee engagement and retention• Programmes ranged from one-day workshops, three-week Mortgage Advisor Inductions through to five-week Manager Induction Programme• Leveraged available technology to optimise training delivery methods and aligned training materials and course content with industry updates and best practice protocols• Worked collaboratively with design consultants to identify key business and operational requirements and embedded regulatory controls into innovative training programmes to drive audience engagement and knowledge retention• Facilitated Manager and Mortgage Advisor assessments and invigilated role-play scenarios and training participation• Completed post training and programme analysis and disseminated reports to key stakeholders• Pro-actively engaged with programme attendees to conduct post-induction and course reviews to ensure effective utilisation and comprehensive understanding of course content. Show less

• Motivational leadership of a team of Mortgage Advisors, utilised coaching and training to drive employee engagement, development and retention• Delivered multi-faceted support and training to empower teams to achieve excellent sales and customer service results• Managed team performance and quality control through observational reviews, file quality assessments and KPI reviews.

As a Branch based Mortgage Adviser my role was to conduct Mortgage interviews with Customers, ensuring that best Advice was provided.I was responsible for managing my diary, self generation of leads as well as building relationships with colleagues within my patch all with the aim of maintaining 100% diary activity. I regularly achieved my Sales targets and maintained a Green status across my Compliance measures.