Greg Smith Email & Phone Number

Wolverhampton, GB

Wolverhampton, England, United Kingdom

My role as L&D Manager requires me to manage the needs of the employed division within Just Mortgages, from induction through to our regional training proposition. I line manage two L&D Consultants and also support 5 Divisional Sales Directors, 1 Financial Services Director and their teams of Mortgage Advisers, along with supporting the Chapter Managing.

Wolverhampton, West Midlands

• Leadership accountability for developing and executing regional training strategies for the Chapter Managing Director which involves supporting the 6 Divisional Sales Directors under his control.
• Conducting team Development Needs Analysis and working collaboratively with team Directors to ascertain and recommend team and individual training needs
• Coaching and developing Regional Managers, Area Managers and Mortgage Consultants to ensure required competency levels maintained… Show more
• Coaching and developing Regional Managers, Area Managers and Mortgage Consultants to ensure required competency levels maintained to meet corporate requirements, team demands and business goals
• Scoping, designing and developing training programmes, manuals, documentation and associated tools and leveraging multiple training methodologies to achieve optimal results including group training, classroom training.
• Delivering multifaceted and diverse training including leadership programmes, development programmes, inductions, behavioural, sales, customer experience, compliance, legislative, regulatory, product, procedures and.

Birmingham, United Kingdom

• Orchestrated the development and delivery of a diverse range of courses, training and induction programmes to multi-level regulated and non-regulated audiences
• Delivered Management and Upper Management sessions covering coaching techniques to enable effective team leadership, employee engagement and retention
• Programmes ranged from one-day workshops, three-week Mortgage Advisor Inductions through to five-week Manager Induction Programme
• Leveraged available… Show more
• Leveraged available technology to optimise training delivery methods and aligned training materials and course content with industry updates and best practice protocols
• Worked collaboratively with design consultants to identify key business and operational requirements and embedded regulatory controls into innovative training programmes to drive audience engagement and knowledge.

Midlands & Wales

• Motivational leadership of a team of Mortgage Advisors, utilised coaching and training to drive employee engagement, development and retention
• Delivered multi-faceted support and training to empower teams to achieve excellent sales and customer service results
• Managed team performance and quality control through observational reviews, file quality assessments and KPI reviews.

West Midlands

As a Branch based Mortgage Adviser my role was to conduct Mortgage interviews with Customers, ensuring that best Advice was provided.I was responsible for managing my diary, self generation of leads as well as building relationships with colleagues within my patch all with the aim of maintaining 100% diary activity. I regularly achieved my Sales targets.

Stafford

Stafford & Telford

Canary Islands, Spain

Level 5 L&D Consultant Business Partner, Learning & Development, Merit

City & Guilds, Engineering Technology, General

Gcse

Activities and Societies: GCSE – 7 including Mathematics and English