Greg Steuterman, Mba Email & Phone Number

Baltimore, Maryland, United States

Driving growth and customer success across strategic enterprise accounts. In a rapidly growing organization, I developed and implemented a scalable Customer Success framework that streamlined processes, enhanced client engagement, and improved customer outcomes, allowing us to consistently exceed Net Revenue Retention (NRR) targets by achieving over 115% year over year.Being in a leadership role at a company going through fast-paced expansion, I focused on creating scalable solutions that could grow with the business while maintaining a high standard of customer satisfaction. By fostering a culture of continuous improvement and professional development, I empowered my team to meet evolving business needs and deliver exceptional customer experiences.My leadership bridges cross-functional teams, aligning Sales, Product, Project Management, and Support to ensure seamless customer journeys and strategic business outcomes. Through this structured approach, I’ve improved retention, scaled success, and contributed to the company's sustained growth trajectory.

Baltimore, Maryland, United States

Managed strategic, high-value enterprise accounts, driving exceptional business outcomes and revenue growth. I built and nurtured trusted relationships with C-suite executives, positioning myself as a key advisor to align business objectives with customer needs, driving long-term partnerships and success.Leveraging KPIs, I consistently demonstrated ROI for customers, ensuring they met their business cases and organizational goals. By aligning success metrics with their strategic objectives, I helped customers maximize the value of their investments and achieve measurable outcomes.As a technical expert, I provided guidance on integrations and solutions, ensuring seamless adoption and increasing customer engagement. My ability to troubleshoot and resolve challenges strengthened customer relationships and enhanced overall satisfaction.I also spearheaded internal process improvements, streamlining operations to boost team efficiency. As a product liaison, I collaborated with Product Owners to prioritize customer-driven feature enhancements, driving innovation and retention.This role honed my ability to deliver results at scale, foster cross-functional collaboration, and build lasting relationships with key decision-makers.

Baltimore, Maryland, United States

Led enterprise implementations and strategic customer success initiatives, driving seamless adoption and long-term value for high-value accounts. As a trusted advisor to C-suite leaders, I aligned customer goals with business outcomes, consistently delivering ROI and growth opportunities through Executive Business Reviews and proactive engagement.Leveraging my technical expertise, I provided tailored solutions to meet evolving customer needs, optimizing their use of our platform and ensuring measurable success. I also identified key performance metrics to track progress and enable customers to meet their business objectives.Collaborating cross-functionally, I improved internal processes, streamlined customer journeys, and supported business expansion. My leadership fostered strong customer relationships, ensuring long-term satisfaction and advocacy.

Baltimore, Maryland Area

As a Customer Success Consultant, I excelled in managing relationships with existing customers, ensuring their overall satisfaction and success. By proactively engaging with customers, I identify improvement opportunities tailored to their specific needs and configure any necessary changes. Through effective communication and relationship-building, I foster positive and long-lasting partnerships with clients.One of my key responsibilities was leading the implementation of QGenda's scheduling software for Emergency and Hospital Medicine departments. By collaborating closely with customers and internal stakeholders, I ensure a seamless and successful deployment of the software solution. This involves gathering requirements, conducting training sessions, and providing ongoing support to ensure a smooth transition and adoption of the new system. By leveraging my strong project management skills, I have consistently delivered successful implementations that meet and exceed customer expectations.Additionally, I have a keen eye for identifying business needs and product defects within the application. Through thorough analysis and customer feedback, I pinpoint areas for improvement and functionality enhancements and communicate these requirements to the product liaison and development teams. By bridging the gap between customer requirements and product development, I contribute to the continuous improvement and evolution of the application.In summary, my experience as a Customer Success Consultant highlighted my ability to manage customer relationships, lead software implementations, and drive product improvements. I am passionate about ensuring customer satisfaction and success through proactive engagement, strategic guidance, and effective communication. With a focus on delivering exceptional customer experiences, I continuously strive to exceed expectations and drive long-term partnerships.

Cleveland, Ohio

In this role as a Business Analyst, I successfully led both internal and external project teams, managing implementations and change initiatives for the company's Third Party Management application. This involved effectively communicating and documenting development stories, troubleshooting issues, and conducting User Acceptance Testing (UAT), ensuring seamless project execution. Additionally, I have showcased my analytical prowess by identifying improvement opportunities within the application. By designing, building, and modifying the workflows and assessments, I was focused on enhancing the customer experience and addressing their specific needs.Understanding the importance of risk management, I diligently monitored the corporation's risk appetite and stayed abreast of the evolving global privacy and data protection regulations. By keeping a close eye on these developments, I reconfigured assessment scoring and workflows, ensuring accurate identification of potential risks. This proactive approach has helped safeguard the company's interest and maintain compliance.To provide senior leadership with valuable insights, I was responsible for creating and documenting monthly reports that highlighted the maturity of the application, demonstrated the progress achieved, and outlined the top risks for the company. By presenting this information to key stakeholders, I have enabled informed decision-making and facilitated strategic planning.Overall, this experience as a Business Analyst reflects my ability to understand the software development lifecycle to lead cross-functional teams, drive process improvement, mitigate risks, and deliver impactful results focused on customer experience.

Cleveland, Ohio

In this role as a Financial Analyst, I garnered significant experience and expertise in various aspects of risk management and insurance. With a keen attention to detail, I was responsible for gathering and preparing global underwriting data. The data serves as a critical foundation for effectively marketing the company's risk portfolio, ensuring accurate assessment and appropriate coverage.Collaboration was a key component of my work as a Financial Analyst. I have closely collaborated with international controllers and insurance carriers to optimize insurance claims processing. By diligently assessing insured losses, I maximized reimbursement for property, general liability, and employers liability insurance claims. This involved meticulous analysis and negotiation to achieve favorable outcomes for the company.Additionally, I played an instrumental role in managing self-insured property claims. By utilizing the Risk Management Information System (RMIS), I efficiently processed claims and provided comprehensive support throughout the claims process. This involved working closely with leadership and leveraging the RMIS to track and monitor claims, ensuring timely resolution and minimizing potential financial impact.Through my experience as a Financial Analyst, I have honed my skills in data analysis, risk assessment, and insurance claim management. I demonstrated a strong ability to collaborate effectively with stakeholders, adapt to international contexts, and optimize financial outcomes.

Rockford, Illinois

In my role as a Financial Analyst, I excelled in budgeting, financial analysis, and providing strategic insights to drive decision-making. I successfully created annual budgets in close collaboration with senior leadership, ensuring alignment with organization objectives and guidelines. I meticulously tracked and forecasted spending against the budget, utilizing advanced financial tools and techniques to provide accurate and timeline updates to senior management. By effectively communicating the spending plan and financial performance, I facilitated transparency and enabled leadership to make informed decisions that align with the company's financial goals. I was directly responsible for reviewing and analyzing the site's Profit and Loss (P&L) statement. I closely examined the financial data, identifying trends, patterns, and areas for improvement. I made monthly journal entries to reconcile accounts and ensure the integrity of financial records for the site. I reviewed the P&L to identify and investigate high-dollar variances, conducting in-depth root cause analysis. Through clear and concise communication, I effectively communicated these variances to senior leadership, enabling them to understand the underlying factors and make informed decisions based on the information provided.I also played a crucial role in assessing the financial feasibility of potential capital projects by calculating the Internal Rate of Return (IRR). Through comprehensive financial modeling and analysis, I evaluated the risks and returns associated with each project and provided clear and well-reasoned recommendations to senior leadership that supported the decision making process for the completion/non-completion of projects.In this role, I proved my ability to create and manage budgets, perform financial analysis, and communicate insights to senior leadership.

Cleveland, Ohio

In my role as a Financial Processor, I consistently demonstrated my ability to effectively manage and streamline asset management processes. One of my key responsibilities has been leading the annual property listing review for all US and Canadian stores. This involved organizing property listing by retiring and transferring assets, ensuring accurate and up-to-date records. By efficiently managing this process, I have contributed to improved asset visibility and optimization across the organization.Additionally, I played a vital role in supporting auditors and store managers during audits, ensuring compliance with internal controls and regulatory requirements. Through my attention to detail and analytical skills, I have helped identify and resolve discrepancies, ensuring the accuracy and integrity of financial data. By collaborating with these team members, I facilitated effective asset tracking and management, enabling efficient operations and minimizing financial risk.In this role, I developed a deep understanding of asset management practices and regulations. I fine-tuned my organizational skills, ensuring that all documentation and records were maintained accurately and efficiently. I also used advanced tools and technologies, such as Oracle, to optimize the asset management process.

Cleveland, Ohio

• Reconciled tax, insurance, and common area maintenance bills received from landlords and issued payment if necessary• Led and managed the change to ACH payment for landlords, which created over $70,000 in savings annually

Master Of Business Administration (Mba), Management Information Systems, General

Bachelor Of Business Administration - Bba, Finance