• Developing apprenticeships strategies for retail, distribution and the office that attract, develop and retain future talent based on business needs. • Rigorously testing and selecting training providers and end point assessors based on quality assurance and value for money. • Accountability for all financial transactions in relation to the Apprenticeship Levy. • The business expert for ESFA funding rules, Ofsted Inspection Framework and Higher Education Quality Assurance. Supporting Programme Partners to design and develop programmes and implement the Quality Blueprint (including OTJ requirements, progress reviews etc)• Reviewing and monitoring all delivery, putting corrective actions in place where necessary.• Managing quality assurance for all apprenticeship and graduate programmes. • Ensuring the best learning and development experience for all of our candidates.

I manage the flagship community programme: Farm to Fork. This is the largest corporately funded educational programme in the UK. Part of the Corporate and Social Responsibility team within Group Communications, I am responsible for the retail operation that educates approximately one million children per year on food production, healthy eating and responsible food sourcing. Accountable for 1000 colleagues across 800 stores who are specially trained to deliver free, fun and educational 'Farm to Fork Trails' to children aged 4-11. Plus a regional management team and office based team. I also co-ordinate with 179 suppliers across the UK who run 'Farm to Fork Trails' in their own premises. Key responsibilities:• Internal Communications, across colleagues, stakeholders and executive committee. • Developing on-going strategy for the programme, simplification to improve the experience for children, teachers and parents as well as Tesco colleagues. • Managing the company relationship with the Scouting Association and The Girlguiding Association. • Managing a multi-million pound CSR budget. • Managing a large remote team of colleagues plus a network of suppliers. • Large scale event management and public/motivational speaking. • Ensuring we have a relationship with external related bodies and a presence at all large scale agricultural or educational events. • Capacity planning to manage workload for retail colleagues. • Advisor to all business areas, where working with children is involved. • Taking content developed by educational specialists and aligning it to store operations in line with company nutritional guidelines and Health and Safety/Food Safety Law. • Developing, updating and facilitating specialist training programmes for colleagues.

Responsible for delivering engaging and relevant communications content throughout the business. Creating innovative engagement campaigns to stores, while delivering impactful messages and advice to senior stakeholders up to Executive board level.• Simplifying existing communication channels and strategy for over 300,000 employees• Development of new technology to ensure the right messages are delivered to the right people at the right time• Reducing unnecessary communications by over 40% to focus on important messages• Translating often complex information for a diverse audience • Budget management on all projects to ensure they are delivered within tight constraints• Working cross functionally to ensure that delivery engages relevant teams

Managing the UK Health and Safety Communications strategy as well as leading a team of regional health and safety professionals to manage risk, reduce accidents and manage personal injury claims within stores by engaging retail and other stakeholders. • Developing and implementing the Health and Safety internal communications strategy for UK stores• Translating complex legal information in to engaging colleague campaigns• Leading a team of regional Health and Safety Managers providing 'first in class' coaching and advice to retail stores in relation to accident prevention and investigation• Supporting retail stores in matters of public and employee liability and reducing the overall cost of claims - Health and Safety incidents reduced by 7,000 in 2013/14 and almost 40,000 since 2009• Savings of £5 million in 2013/14 and £29 million since 2009

Led the training and communications stream of work on a new Incident Reporting System launched to Retail and Distribution. Improved communications and training to stores to educate them on health and safety practices in an engaging way and increase our defense of personal injury claims.• Delivery of a new Injury Reporting System which was trialed and then launched to all Stores and Distribution Centres in the UK and ROI• Managing a number of external suppliers to deliver multiple aspects of the project• Set up of a specialist call centre team to take injury reports from Stores and Distribution centers. Managed the recruitment and development of the team and produced comprehensive and specialised training• Developed new safety communication campaigns for stores, encompassing a wider audience (USDAW Health and Safety Reps etc.). These communication campaigns were recognised by the Institute of Occupational Safety and Health as ‘outstanding examples’• Produced new legal compliance training for all UK employees• Restructured legal refresher training to support stores to deliver and increase colleague capability

Seconded to Tesco Ireland for 9 months during the ‘Change for Good’ Programme. This involved a complete overhaul of the Tesco Ireland operation to bring it in line with the UK operating model.- Developed the ‘Store of Excellence’ with aligned merchandising plans which all stores were modeled on.- Supported the introduction of the new ‘I Don’t Queue’ measure to Tesco Ireland- Training and coaching of the new Compliance Manager role which was introduced to Tesco Ireland

Seconded to Tesco Ireland during the ‘Change for Good’ Programme to align the operating model to that of the UK• Developed ‘Stores of Excellence’ which aligned the ROI operating model to the UK• Supported the introduction of the new ‘I Don’t Queue’ measure to Tesco Ireland• Training and coaching of the new Compliance role within ROI stores

Various management positions held in store across both Superstores and Extra, managing teams from 5 - 150. Roles included: • Checkout Manager (including Cash Office, Customer Service and Petrol Filling Station)• General Merchandise Manager• Compliance Manager• Personnel Manager