Greg Thompson Email & Phone Number

Grimes, Iowa, United States

HST Invoicing & Interco Product Owner

Des Moines, Iowa Area

West Des Moines, Iowa

Line of business fraud detection application owner for over 2000 end users. Responsible for leading cross functional/virtual teams to strategize, plan and execute a variety of programs and services that are moderate to large in scope and complexity. This includes new product initiatives, application redesigns, data migrations and process improvement initiatives. Responsible for managing and developing Business Consultants with an overall average workload of 30 total product/project initiatives. Accountable for evaluating all new initiatives through the intake process, identifying and writing requirements, testing needs, policy/procedure and training impacts along with partnering with capacity/planning team to define the impact on the business.■ Initiated system enhancement opportunities to eliminate service gaps and operational risk, improving operational efficiencies. This requires a business case and application requirements to be documented and presented.■ As Product Owner, I was responsible for prioritization of work, recommending solutions, influencing leadership and providing guidance to the development teams. Managed a SharePoint site to streamline communication.■ Responsible for signing off on all business requirements, change controls, test plans test plans, and functional system designs to ensure no operational or compliance risks were being introduced to the environment.■ Managed a user acceptance testing team, accountable for writing test scripts, executing new functionality and regression testing.■ Partnered with multiple 3rd party vendors to integrate external data within the fraud application; Visa, First Data Resources, Fair Isaac, Pindrop, Actimize, Application Lifecycle Management.■ Managed Business Continuity Plan reaffirmation and led bi-annual certification exercises.

West Des Moines

System Administrator for DASH (Dispute Automation System Handler) application at Wells Fargo Card Services. This application is used to manage a customer credit card merchant dispute through the lifecycle of the claim. Responsible for day to day application oversight and production support for a system with over 250 end users.■ Served as the Technical Project Manager lead for Dispute Operations group. This includes system enhancements, requirements writing, facilitating software upgrades.■ Extensive knowledge of FileNet Products. (Image Services, Capture, eProcess, Web Services).■ Member of DASH Project Implementation Team. Responsible for establishing application infrastructure, creating workflow and business rules and seeing them through to implementation.■ Manager of front-end Indexing software (Paperflow).■ Vendor Manager for Mail Services and Lason. (Document Scanning and Letters)■ Management and maintenance of DASH Technical BCP plan and bi-annual reaffirmation.■ Partner directly with DASH application developers, project management and implementation consultants on prioritizing DASH enhancements, break fixes and other system initiatives.■ Responsible for testing of application enhancements, defects, tech refreshes, Microsoft patching along with FileNet software upgrades.

West Des Moines

Business Systems Consultant, WF Card Services/Decision Systems (Apr. 1999-Sept. 2002)■ As part of the Norwest/Wells Fargo merger, drafted requirements to migrate existing card portfolio from Total Systems (TSYS) to First Data Resources (FDR). This included a significant amount of data mapping and testing.■ Supported new application on-boarding credit decisioning platform; Provenir. ■ Partnered with application developers, testing defects and writing enhancement requirements.■ Supported Y2K testing efforts.■ Supported end users in a production support capacity.

West Des Moines

Credit Operations Supervisor, Norwest/Wells Fargo Card Services, Credit Originations (Dec. 1997-Apr. 1999)■ Managed a staff of 15 credit analysts reviewing new applications for credit, line of increase requests.■ Interviewing new applicants, coaching and training new hires.■ Served as departmental technician, troubleshooting phone/PC issues.

West Des Moines

West Des Moines