Greg Thompson Email & Phone Number

Atlanta, GA

Atlanta, Georgia

• Provided project leadership for 10+ member ADP and Client teams from point-of-sale through product implementation and services to ongoing support.
• Coordinated ongoing communication and status updates with all stakeholders ensuring 85% success rate in meeting all project objectives on-time.
• Mentored 1 - 2 internal team members on ADP products and on project manager role.
• Managed scope of project and resolved issues impacting progress of projects for major accounts.
• Achieved… Show more
• Achieved NPS scores measuring customer satisfaction of internal and external clients and stakeholders consistently above targets.

San Francisco Bay Area

• Managed $9MM book of business.
• Generated total client satisfaction exceeding 90%.
• Led relationship management at all levels of client and ADP organization for top revenue accounts.

San Francisco Bay Area

• Managed team of 15 - 20 inbound/outbound client service agents in MAS Norcal Client Services.
• Led day-to-day activities associated with service delivery to ADP clients.

• Created and managed operational plan for budget of $5MM annually.
• Implemented strategic direction, mission and vision for call center that handled 1800 - 2000 calls per day.
• Integrated CRM systems, processes and support into contact center.

• Generated operating performance that exceeded company goals, such as 82% client satisfaction, average wait time of under 2 minutes and average call handling time of over 12 minutes.
• Managed relationships with 5 - 6 vendors.
• Created key metrics to support company vision and strategic plan, such as client satisfaction, average call wait time and average call handle time.

Bay Area, CA