Greg Vandermade Email & Phone Number

The foundations of success are built on a clear vision, a determined focus, and a deep understanding of the customer's needs. If a company can capture and propel these elements and ensure customer service workers have the knowledge, confidence, and empowerment to make these decisions that create excellent customer experience outcomes, they can dominate the local customer market — and beyond borders.An effective strategic plan produces meaningful tactical actions. These actions shape and guide what an organization is, who its customers are, its value proposition, what it does and why it does it. They set priorities, determine resource requirements, and ensure that employees and other stakeholders are aligned with corporate objectives.Now, this is where I come in. I am dedicated to optimizing strong operations leadership, where I provide strategic planning, personnel, and organizational development across multi-functional teams. Over the years, I have engaged and trained new employees on customer experience, setting goals, providing directives, and overseeing the plan of action and its long-range business impact.As a dynamic, entrepreneurial leader, I build highly motivated teams — and have a strong track record of building strategic partnerships and generating revenue in competitive markets. Specialties:Client Relations | Stakeholder Collaboration | Account & Portfolio Expansion | Sales Planning & Forecasting | Lead Generation & Prospecting | Customer Business Planning & Support | Vendor & Supplier Relations | Revenue & Profit Growth | Performance Tracking & KPIs | Contract NegotiationsFor more information about my skills and experience, please feel free to connect with me on LinkedIn.