Greg Wagoner Email & Phone Number

Greater Minneapolis-St. Paul Area

Piper Jaffray is a leading middle market investment bank and asset management firm serving clients in the U.S. and internationally. Our proven advisory teams combine deep product and sector expertise with ready access to global capital. Founded in 1895, the firm is headquartered in Minneapolis, MN and has offices across the United States, London and Zurich.*Primary responsibility is to administer ShoreTel VoIP system version 14.2*Telecom vendor management*Moves Adds Changes*Telecom liaison for office moves

Longfellow Community Hop Garden

Community based urban gardening has traditionally been used to provide a catalyst for neighborhood and community development, to beautify neighborhoods, produce nutritious crops, and create opportunities for recreation, exercise, and education.The Longfellow Community Hop Garden follows the traditional community/co-op garden model, but devotes all the garden resources to raise hops for local use.

Greater Minneapolis-St. Paul Area

 Five years hands-on ShoreTel VoIP administration, upgrade, and maintenance of versions 9x-13.2  Configure, and maintain InGate SIParators, ShoreGear 120, 90, 50, and T1k switches  Technical liaison to Facilities Team, accountable for every Move-Add-Change (MAC) including vendor management ensuring all network and telecommunications are operational on move-in date  IT project manager during WAN conversion from ATT to Century Link in 2012  Saved 4 branch offices 50% of their monthly reoccurring fax cost by implementing an eFax solution as an alternative to traditional analog fax for a combined savings of $2400 per year resulting in new standard for every new office opened  IT project manager for 70 person corporate office move in 2013 and 2016  Saved Atterro $2000 + per month in telecom charges by monitoring billing and negotiating new rates with ATT, Century Link , Comcast, and Time Warner since 2013  Four years of experience configuring Cisco 1800 & 1900 series routers and Cisco 2900 & 3500 series switches, HP switches, and Dell switches Manage Cisco ASA 5510 firewalls and ACE 4710 load balancers  Administer Cisco 2500 series Wireless LAN controller with 25 Aironet access points and Cisco Identity Services Engine (ISE)  Configured QoS to maximize Citrix and VoIP Managed Cisco AnyConnect VPN and DMVPN Configured SolarWinds, Netflow with PRTG network monitoring software

 Complete support (in person, phone, remote shadow) for PC, Notebook, Macintosh, Winterms, software, hardware, Microsoft Office, email, printers, and peripherals for a Citrix Enterprise  Manage use of Tandberg video conferencing equipment, TMS server, 6 Tandberg MXP endpoints, and 10 Polycom PVX desktop videoconferencing stations  Troubleshoot LAN WAN, wireless, and telecom issues  Configure and troubleshoot smartphones  Teardown/rebuild PCs and Notebooks

Greater Minneapolis-St. Paul Area

 Call center technical support for attorneys, paralegals, judges and other legal professionals  Supported access to databases (westlaw.com), legacy software access (Westlaw), and findlaw.com via dial up and broadband internet  Troubleshoot hardware and software over the phone

Greater Minneapolis-St. Paul Area

 Managed staff of 10 – 30 swim instructors and pool deck staff  Ensured top quality instruction and resolved parent concerns  Operated swimming pool facility; responsible for water chemistry using traditional sand and advanced technology of ultra violet, ozone, and nano filtration  Trained new employees on the Foss method of swim instruction  Taught all levels of swimming from infants to competitive