Greg Wallace Email & Phone Number

Abbotsford, Victoria, Australia

125 Highbury Road, Burwood

Responsible for providing technical assistance and support related to computer/server systems, hardware or software. Respond to queries via phone or in person, run diagnostic checks, isolate problems, and determine and implement solutions.PRIMARY RESPONSIBILITIES- Provide technical assistance and support for incoming queries and issues related to desktop/servers, software and hardware.- Respond to queries either in person or over the phone.- Monitoring of physical and virtual Microsoft servers/networks.- IT Project management, alone and part of small team - Train computer users.- Maintain daily performance of computer systems.- Respond to email messages for customers seeking help.- Walk customer through problem-solving process.- Install, modify, and repair computer hardware and software.- Run diagnostic programs to resolve problems.- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.- Install computer peripherals for users.- Follow up with customers to ensure issues have been resolved.- Monitoring back up solutions, onsite and remote.- Managing office relocation's.- Managing and renewing internet connections.

Management of the business to ensure it runs smoothly through day to day operations. Ordering and monitoring stock levels, ensuring that the café/bar was always appropriately stocked at all times. Used Microsoft Office/Excel to write and design new cocktail menu and food specials. Liased with print companies in order to finalise product. Communicated regularly with suppliers to review and negotiate the best value for the business. General maintenance of the business eg. fixing tables, organising the POS system and visual marketing of the café Managed all aspects of staffing, including writing rosters, hiring, training and dismissals. Opening and closing the business Cash handling and banking Managed and regularly made improvements to POS software Mpos