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Learning and Development leader specializing in sales, service, leadership, coaching, and systems training. I have extensive experience in performance coaching and sales enablement coaching helping others perform at their very best. I began my career in the wireless industry and held many positions during my 23 years in that space, including retail, retail sales supervisor, business sales, senior trainer, and master trainer. My most recent experience is in the hospitality industry as a Sr. Training Specialist supervising a group of 5 sales trainers. My team is responsible for training front-line employees on how to sell mini vacation packages with the intent to purchase timeshare.I am dedicated to exceeding goals while providing exceptional guest experiences.
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Learning And Development SpecialistEverstory Partners Dec 2023 - PresentOrlando, Florida, United States -
Revenue Enablement TrainerTruckstop.Com Feb 2022 - Dec 2023 -
Trainer IiStellar Mls Mar 2020 - May 2021Orlando, Florida, United States -
Learning InnovatorOyo Usa Oct 2019 - Jan 2020Orlando, Florida Area -
Sales Training SupervisorHilton Grand Vacations Apr 2018 - Oct 2019Orlando, Florida Area• Assists in the growth and professional development of 3 Training Team Leads and 3 Training Specialists.• Conduct trainer observations to determine areas where Trainers can improve behaviors or continue reinforcing positive behaviors.• Coach and reinforce front-line employees and leadership in applying skills learned in training.• Provide performance coaching and motivation to trainees on progress and performance to ensure seamless transition to the Call Center production floor.• Manage day-to-day call center training plans for Inbound and Outbound production teams. -
Sales Training SpecialistHilton Grand Vacations Apr 2017 - Apr 2018Orlando, Florida Area• Facilitated team member onboarding and training for all Direct Marketing Call Center team members on Hilton Grand Vacation guidelines, package and product details, costs, premiums, scripts, and sales techniques.• Ensured training effectiveness by leveraging adult learning and instructional design methodologies.• Conducted call monitoring and performance coached on observations on a regular basis for all new hire and tenured team members.
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Master Trainer - Sales & Customer ServiceVerizon Wireless Apr 2008 - Apr 2017Orlando, Florida Area• Assisted and supported national curriculum teams with development of various training programs from conception to implementation to drive sales and service goals.• Effectively delivered train-the-trainer sessions for 56+ customer care, technical support and sales trainers, subject matter experts (SMEs) and front-line representatives as needed.• Delivered training sessions from simple to complex topics including management training and leadership development programs.• Accelerated new and existing senior trainers through trainer observations and feedback sessions to increase effectiveness. -
Senior Hq National Sales TrainerVerizon Wireless Jul 2001 - Apr 2017Orlando, Florida Area• Specialized in management and leadership training to drive store performance.• Enhanced and developed curriculum to meet regional and functional needs as required.• Proactively promoted regional and area performance goals by interviewing multiple business partners.• Coached retail store employees on effective sales techniques to improve retail KPIs such as tablet sales, increasing accessory revenue, and to fine-tune sales skills.
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Sales Operations SupportVerizon Wireless Aug 1995 - Jul 2001Louisville, Kentucky AreaSales operation support for B2B, Enterprise, and Major AccountsBilling specialist - Single point of contact for Major/National Accounts
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Retail Sales SupervisorVerizon Wireless 1994 - 1995Louisville, Kentucky AreaManaged kiosk operations, inventory control, sold products and services, and developed sales employees
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Customer Care RepVerizon Wireless 1993 - 1994Louisville, Kentucky AreaFulfilled customer requests, Resolved customer billing issues, educated customers, inbound and outbound telemarketing, and loyalty and retention dept.
Greg Wathen Skills
Greg Wathen Education Details
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Business
Frequently Asked Questions about Greg Wathen
What company does Greg Wathen work for?
Greg Wathen works for Everstory Partners
What is Greg Wathen's role at the current company?
Greg Wathen's current role is Learning and Development Professional.
What is Greg Wathen's email address?
Greg Wathen's email address is gr****@****ess.com
What is Greg Wathen's direct phone number?
Greg Wathen's direct phone number is (800) 922*****
What schools did Greg Wathen attend?
Greg Wathen attended University Of Phoenix, University Of Phoenix.
What skills is Greg Wathen known for?
Greg Wathen has skills like Team Building, Customer Retention, Training, Call Center, Customer Service, Curriculum Design, Consultative Selling, Direct Sales, Coaching, Retail, Customer Experience, Soft Skills.
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Greg Wathen
Burke, Va4msn.com, fulcrumco.com, nffinc.com, highlighttech.com11 +170328XXXXX
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8yahoo.com, dealertrack.com, mediaone.net, gateway.net, yahoo.com, lycos.com, soundimage.com, yahoo.com3 +197260XXXXX
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