Greg Wathen Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida Area

• Assists in the growth and professional development of 3 Training Team Leads and 3 Training Specialists.• Conduct trainer observations to determine areas where Trainers can improve behaviors or continue reinforcing positive behaviors.• Coach and reinforce front-line employees and leadership in applying skills learned in training.• Provide performance coaching and motivation to trainees on progress and performance to ensure seamless transition to the Call Center production floor.• Manage day-to-day call center training plans for Inbound and Outbound production teams.

Orlando, Florida Area

• Facilitated team member onboarding and training for all Direct Marketing Call Center team members on Hilton Grand Vacation guidelines, package and product details, costs, premiums, scripts, and sales techniques.• Ensured training effectiveness by leveraging adult learning and instructional design methodologies.• Conducted call monitoring and performance coached on observations on a regular basis for all new hire and tenured team members.

Orlando, Florida Area

• Assisted and supported national curriculum teams with development of various training programs from conception to implementation to drive sales and service goals.• Effectively delivered train-the-trainer sessions for 56+ customer care, technical support and sales trainers, subject matter experts (SMEs) and front-line representatives as needed.• Delivered training sessions from simple to complex topics including management training and leadership development programs.• Accelerated new and existing senior trainers through trainer observations and feedback sessions to increase effectiveness.

Orlando, Florida Area

• Specialized in management and leadership training to drive store performance.• Enhanced and developed curriculum to meet regional and functional needs as required.• Proactively promoted regional and area performance goals by interviewing multiple business partners.• Coached retail store employees on effective sales techniques to improve retail KPIs such as tablet sales, increasing accessory revenue, and to fine-tune sales skills.

Louisville, Kentucky Area

Sales operation support for B2B, Enterprise, and Major AccountsBilling specialist - Single point of contact for Major/National Accounts

Louisville, Kentucky Area

Managed kiosk operations, inventory control, sold products and services, and developed sales employees

Louisville, Kentucky Area

Fulfilled customer requests, Resolved customer billing issues, educated customers, inbound and outbound telemarketing, and loyalty and retention dept.

Bachelor Of Science (B.S.), Business / Hr, 3.86

Associate Of Arts, Business