Greg Webb Email & Phone Number

Toronto, Canada Area

I am currently looking for the right Senior Management level opportunity with a company that will allow me to share my many years of experience, expertise & exposure to high levels of Exceptional Customer Experience & Service Excellence with Training, Facilitating, Learning & Development and Coaching. After recently running my own Learning & Development/Customer Service based consulting & training business I have come to realize that I miss working in and with a team environment. Therefore I have decided to investigate the possibilities of once again being part of a team with an organization on a full time basis.At this stage of my career I consider myself to be a highly acclaimed, results-driven Learning, Development & Performance Specialist, and Customer Service Expert. With 20+ years of leadership experience my mission is to assist your business in building and implementing sustainable learning solutions to improve service levels for excellent customer service and employee satisfaction, creating greater support for the company’s strategic objectives. With extensive experience in the Hospitality and Telecommunications industries, I have a proven track record of creativity with a unique delivery to facilitate effective learning solutions. I am a “true to any industry” result-driven customer service connoisseur with a high sense of urgency.Please accept this invitation to review the rest of my profile. I know you will find it detailed, covering many areas within the Customer Experience, End-User Training/Facilitating & Service Excellence realm. Based on your interest, I would welcome a meeting to discuss any potential opportunities that might be available within your company! Thank you.

Hospitality, Retail, Telecommunications, Tourism

Greg is a highly acclaimed senior management sales & marketing hospitality professional with 20+ years developing and delivering exceptional levels of customer service, distilling etiquette & manners, resulting in service excellence amongst the Hospitality/Tourism/Retail & Telecommunications industries.Greg’s mission is “partnering with you to provide unrivalled depth in customer service”, resulting in improved service and business levels in terms of quality, customer satisfaction and all around guest experience enjoyment.Details and List of Services ~ Featuring (but not limited to):- Specialized in delivering all aspects of Adult Learning, Training & Development Facilitation services.- Customized End-User Training provided on all Telecom based products & services- Full Hotel/Motel/Inn/B&B or Retail Quality Assurance Inspection Services.- “Secret Shopper/Spotter” Service (Lodging & Retail).- Corporate Customer Service & Image Consulting.- Marketing, Advertising & PR related consulting services available.- Able to plan, organize & direct training and communication programs, supervising continuous learning & development opportunities both for line and leadership employees.- Develop & implement specialized training programs (ie: Sales Skills, Networking, Customer Service Tips, etc), tools and resources for employees at all levels (line, leadership, executives).- Able to ensure AAA “Diamond” and Forbes “star” standards/ratings are maintained consistently.Customized Courses (Keynote, General Session & Workshops) offered include, but not limited to: - Levels of Professionalism, Customer Communication, Telephone Etiquette & Mannerisms- How to be successful in Customer Service- Sales Skills and Client Service Training- Top 10 Tips for better Customer ServiceFor further information or to make a booking regarding one of these services, please call our office directly at: 416-465-5561 or send a message through LinkedIn.Serving Canada and the U.S.

Telecom, Retail, Hospitality, Tourism

As a former employee of Avaya Cda for 13+ years as End-User Training Manager/Facilitator, Greg has a proven track record of leading major implementation project teams pertaining to EU training. In addition to this he excels in providing exceptional organizational & creative skills. Greg also brings to the table an additional 18 years of hospitality industry experience, with his focus again towards exceptional customer service. This allows Greg to be highly skilled at developing first class EU Knowledge Transfer services.The GW&A tream are highly motivated individuals with the reputation for achievement, maximizing quality of customer service and exceeding expectations, all of which lead to successful results. The conclusion being that these specialized & dedicated services continue to provide added value to end users. In the Industry, Greg & his team are known as the Differentiators!GW&A offer extensive knowledge with many Telephony based products, platforms and apps. Their experience includes, but not limited to: Avaya (Red & Blue), ShoreTel, AT&T, Lucent, NorTel, Cisco, etc.We offer a “Turn Key” service that will Project Manage your customers complete EU Training Portfolio.Complete features include: Present the Training Portfolio at customer kick off meeting Participate in conference calls Project Manage complete end-user training plan & schedule Design & provide tech support/direction for set-up of training rm Design End-User Training material Provide highly skilled & experienced Instructors to deliver training1st Day of Business, on-site support Other ServicesRFP Support – sales teams.Quote Support – Offering detailed pricing for your sales team. Customized Services available

AVAYA CDA CORP - QUALIFICATION BIO – Greg WebbEnd-User Training Specialist/Manager & Professional Facilitator at Avaya Canada Avaya Canada Corp - Telecommunications industry Duties included: Provided End-User Training and Knowledge Transfer Support to the customer base to include all of Avaya Canada. Supported Sales Teams by preparing RFP’s/Quotes, developing and participating in sales presentations, cold calls, sales blitz, etc. (Included Project Management of a 2-year Associate training program rollout to over 350 Home Depot stores across Canada – existing and pre-opening/opening of new locations/stores).Strengths include exceptional organizational and management skills, communication skills and the ability to develop creative, strategic and educational End-User Knowledge Transfer portfolios for customers of Avaya Canada.Proven track record of achievement in maximizing quality of customer service and directing multi-faceted End-User Training Portfolios, leading to successful results.Extensive knowledge of all Avaya End-User products, platforms and applications.

Duties included: Day to day operation and management of Telecommunications Department (Switchboard/PBX) including 22 Employees/Operators to include extensive Customer Service, Telephone Etiquette & Mannerism Training, Learning and Development. Prepared sales and marketing strategies to sell hotel movies, long distance direct dial plans and hotel telecom related services to guests of the hotel.

Duties included: Day to day operation and management of Telecommunications Department (Switchboard/PBX) including Associates/Operators to include extensive Customer Service, Telephone Etiquette & Mannerism Training. Prepared sales and marketing strategies to sell hotel movies, long distance direct dial plans and hotel telecom related services to guests of the hotel. Assisted Marriott Audio Visual Services Sales in all guest AV/Telecommunication requirements.

Toronto, Canada Area

Services offered include, but not limited to: Customized floral design, suggestion & direction. Event Planning & Consulting for wedding celebrations, awards banquets, fundraising galas, and other social and corporate functions to include suggestions for: amenities, menu options, menu planning & design, invitation design and décor, thank you card design and function follow up suggestions.

Duties included: Support General Manager as required. Assist Membership Services in all outlet Membership sales, RFP’s/Quotes. Provided Learning and Development activities to employees as required. Assisted Sales team as required.

Four Seasons Hotels and Resorts (to include: Four Seasons Belleville, Four Seasons Toronto, Four Seasons Corporate Office – Central Reservations & Four Seasons, Inn On The Park – Sales/Marketing Office) Duties included: Preparing RFPs/quotes, developing and participating in sales presentations, cold calls, sales blitz, sales calls, etc.

Toronto, Canada Area

Specializing in small intimate dinner parties in your home.Other Services offered include, but not limited to: Event Planning & Consulting for small intimate dinner parties/functions in your home to include: amenities, menu options, menu planning & design, floral designs & arrangements, invitation design and décor, thank you card design and function follow up suggestions. Also provide full Catering and Chef Services.