Greg Williams Email & Phone Number

• Business consulting
• Affiliate marketing
• Product and lifestyle content creation
• Photography and video services
• Brand collaborations

Fort Collins, Colorado Area

• Otter Products advocate for Amazon and Disney Parks
• Work cross-functionally with internal and external contacts to satisfy the customer and achieve company goals
• Assist sales management and sales channels during the entire sales process with the aim of closing purchase orders as effectively and efficiently as possible
• Pre-launch process and timeline communication
• Customer Satisfaction data analytics for quarterly business reviews
• Work with Forecast Analyst to provide… Show more

Fort Collins, Colorado Area

• Internal research to confirm order discrepancies
• Enter RMA's and shipping discrepancies into ERP and CRM systems
• Work cross functionally with Accounting, Fulfillment, Transportation, and Sales to drive operational excellence
• Dispute chargebacks and report out on chargeback successes. Successfully retrieved more than $1.4 million in operational chargebacks in 2015.
• Report corrective actions and progress to account team for shipping discrepancies and chargebacks
• Manage… Show more

Fort Collins, CO

• Provide top notch Tier 2 support for 300+ Agent call center
• Single resource CS Liaison for all B2B and Education customer service through our internal CRM system. This includes warranty replacements, tax exempt order assistance, and escalations.
• Assist in fulfilling Field Sales warranty replacement orders
• Daily maintenance of consumer orders within ERP system
• Work cross-functionally with Finance to research and resolve charge-backs and order discrepancies
• Assist in… Show more

Fort Collins, Colorado Area

• Chat with multiple customers while helping with the phone queue as needed
• Represented OtterBox at events such as New West Fest
• Coordinate logistics for new hire training classes including in class support, trainer/trainee schedules, and pre/post training equipment needs
• Coordinator for weekly Net Promoter Score callbacks (45-60 callbacks per week)
• Review and approve/deny 100-300 orders per day with authorization issues. Communicate with customers via e-mail to help… Show more
• Review and approve/deny 100-300 orders per day with authorization issues. Communicate with customers via e-mail to help resolve these issues.

Fort Collins, Colorado Area

• Provide world class customer service by assisting 80-100 customers per day by phone
• Worked cross functionally with IT to implement our new CRM system
• Consistently selected to help with department projects while maintaining high performance metrics
• Co-wrote and implemented the cross training program for approximately 30 Otters
• Cut return shipping costs by tracking and mitigating excessive return labels
• Selected as a Training Mentor based on Lead recommendation and… Show more

Fort Collins, CO

• Managed the tech shop and 3-5 technicians
• Coordinated the hiring of 40 reps., merchandised inventory, and managed two Sniagrab sales
• Responsible for purchasing of monthly shop supplies
• Trained and certified new technicians on ski manufacturer requirements and bicycle repair
• Performed weekly audit compliance checks to meet all Standard Operating Procedures
• Floor sales/customer service support with front end management abilities

Fort Collins, CO

• Taught Intro to Rock Climbing courses and belay classes
• Ensured safe climbing techniques were being used at all times
• Planned and facilitated special events including the first CSU climbing competition
• Coordinated donation requests for product giveaways for the climbing competition
• Maintained cleanliness of indoor climbing wall facility

Englewood, CO

• Established new accounts through lead generation
• Supported all accounts with delivery timelines, discrepancy resolution, and ordering assistance
• Researched, organized, and represented the company at trade shows
• Performed market research analysis and worked cross functionally between several companies/departments from manufacturing to sales
• Maintained monthly sales and expense reports

Englewood, CO

• Managed Shipping/Receiving for 3 companies consisting of 5-7 incoming and 5-10 outgoing trucks per day
• Managed our same day shipping program that guaranteed shipping of orders received by 3PM
• Comply with all domestic and international shipping regulations
• Maintained ISO9001 Compliance for microelectronics and medical-grade products
• Resolved order discrepancies and delivery issues with same day resolutions
• Responsible for daily/monthly inventory management and… Show more

Fort Collins, CO

• Managed the tech shop and 3-5 technicians
• Responsible for purchasing of monthly shop supplies
• Trained and certified new technicians on ski manufacturer requirements and bicycle repair
• Performed weekly audit compliance checks to meet all Standard Operating Procedures
• Floor sales/customer service support with front end management abilities

Bachelor'S Degree, Natural Resource Recreation And Tourism

Activities and Societies: Concentration in Parks and Protected Areas Management

Education record