Greg Ogle Email & Phone Number

Ioc

Reported to the Americas’ Data Center Director; providing leadership to the change and configuration management, production control, service desk, teams. Oversaw and managed change and configuration management, batch processing/scheduling, online systems, technical services, backup/recovery, reporting, business continuity and data center environmental. Change and Configuration Management: Coordinate and control all changes to IT services ensuring standardized methods and procedures are followed. Coordination, scheduling and implementation of changes, post implementation reviews, and process quality improvements. Chair the CAB meeting, monitor and track all CM activities, circulate agendas, create and distribute meeting minutes. Monitor, measure and report on the quality of the Change Management. Analyze change records to identify trends or apparent problems in order to ensure that all implemented changes have met their objectives.Incident and Problem Management: Drive and monitor the efficiency, effectiveness and quality of the Service Desk. Team with the Service Desk Manager to recommend and help implement improvements to work flow and processes. Track, coordinate, measure and report on 2 and 3 level resolutions and workarounds of known errors related to IT services, hardware and batch processing. Chair postmortem meetings targeting root cause analyst, support and preventative actions.Production Control: Coordinate and control all batch processing and scheduling across the enterprise. Provide incident management and first level support for all batch failures. Measure and report on batch processing standards, processes, schedules and policies making sure SLA are met and adhered to.Environment: Large IBM mainframe and power series systems (zOS, zVM, Linux, AIX), multiple HPUX (Oracle Apps), Windows Servers (VM), Cisco IPT and supporting equipment

Reported to the Senior VP of IT, provided leadership to production control, computer operations and change management teams. Oversaw data center operations, online systems, batch processing/scheduling, change management, backup/recovery, reporting and business continuity within a 24/7 environment. Environment: large IBM MVS mainframe (CICS, IMS, DB2), IBM pSeries (AIX, MQ, Tivoli, Autosys), Windows Servers (VM, Citrix), Tandem Computers and supporting equipment.

Oversaw 24/7 workload and staff of ten direct reports. Scheduled and executed daily batch schedules, polling daily sales from offsite locations, assuring 22-hour availability for online systems and system integrity (backup and recovery). Environment: IBM MVS mainframe system utilizing MVS, JES2, CICS, IMS, DB2, TSO, SMS, DFHSM, SAR, TMS, JOBTRAC, RUNTRAC, CA11, NETVIEW with peripheral equipment, UNIX Servers, Tandem systems and associated LAN equipment.

Six Sigma Lean

Project Management

Computer Science

Computer Science