Gregory Brutus Email & Phone Number

Hopkinton Ma

Senior Technical Service Engineering, Hopkinton, MA 2015 – Present• Received turnover from other support centers, ensuring ongoing issues were resolved through current action plan, or engage Engineering• Collaborate with other groups (connectivity, Powerpath, SymmSw)• Work with customers on their issues from Snap/Clone, Unisphere, Solution Enabler, NDM

Newton, Ma

 Work on Root Caused Analysis, Performance, Migration, Change Control Automation, Internal projects, Implementation Assisting Account Service Representative with customer issues, answer questions, participate in conference call Delivering performance reports to customer or account team. Assist Customer Engineering at customer site for numerous activities. (installation, break/fix, ect) Acting as lead FSS for different migrations (Planning, Troubleshooting, Cutover on site or remote). Reviewed host grabs, switch logs, SAN summary.

Hopkinton, Ma

2003 – 2008 EMC Hopkinton, MA Senior Product Engineer  Participated in customer facing program pilot Collaborated with the software group on customer issue Take turnover from the other support center Subject Expert matter for drive loop issues

Hopkinton, Ma

Respond to routine as well as complex product, customer and customer engineer incoming calls.Identify, and resolve product problems.Provide validated technical information, support process instructions and special support.Delegate and redistribute workload as necessary.Call out FRU’s for replacement (Power Supplies, Directors, Memory, Disk drives).Collect problem information for review by Product Support Engineer or Tech Support.

Franklin, Ma

Worked all 3 Phases of Manufacturing (Starts, Environmental, and Final Configuration).Responsible for the design, development, and implementation of methods.Test/Troubleshoot newly developed or redesigned products, systems & equipment.Planned test and diagnostic programs, updated procedures, and documenting results of tests.Recommended and implemented proposed solutions to resolve problems.Worked on final configuration, customized Symmetrix Arrays per customer request.