● Contracted as a Techincal Program Manager supporting Microsoft’s Digital Crimes Unit● Investigated internet infrastructure related to large-scale fraud including counterfeit software, tech support scams, and botnets● Built scalable Azure solutions to gather intelligence and monitor internet infrastructure● Created a web-based toolkit to automate common tasks and scale research efforts for a worldwide team of analysts and investigators● Led online investigation and research training for Microsoft resources

● Product manager for DNS and BGP monitoring services and client data feeds● Led efforts to combat large-scale, high-bandwidth DDoS attacks● Coordinated global takedowns of botnets and fake pharmaceutical sites● Ensured clients were provided excellent service● Managed, trained, and developed a team of 25 fraud analysts● Wrote procedural, training, and policy documentation● Recruited, interviewed, and hired fraud analysts● Drafted use cases and technical specifications for projects

● Conducted in-depth analysis of malware and phishing attacks● Organized team workflow and processed escalations● Fostered collaborative relationships with clients and providers● Coded tools and scripts to automate job tasks and increase efficiency● Tested system updates and product releases

● Investigated and removed fraudulent websites● Provided quality customer service to clients via phone and email● Attained top performance in analyst metric categories● Entrusted as a team lead within six months of employment