Greg Hartman Email & Phone Number

Buford, Georgia, United States

Filled the Integrator Role while the owner filled the Visionary Role. Manage every aspect of the business with my team of 4 managers, 11 hourly employees, 3 models and a network of outside vendors. Involved in daily Operations, Finance, Human Resources, Procurement, Customer Service, Marketing and Warehouse.

Greater Atlanta Area

Managed the daily operations by implementing and planning programs to increase revenue from $2M to $6M. Communicated all aspects of the business directly to the Owner/CEO. Hands-on supervision of operations, finance/HR, customer service, distribution/warehouse, marketing and procurement. Operations• Spearheaded search for innovative technology vendors to improve company’s productivity and efficiency• Established legal counsel to ensure company was in compliance with industry, state & federal regulations • Identified opportunity and negotiated with merchant service provider resulting in a 1% increase in profit• Challenged shipping provider on company’s rates, resulting in an annual 6% expense reduction• Introduced new shipping options providing up to 40% cost savings for the customer• Administered all aspects of facility management including lease negotiations, maintenance and work flowFinance/HR • Produced annual multimillion dollar budget.• Reviewed monthly P & L, balance sheet and cash flow with CEO• Supervised the finance office with two internal employees, one bookkeeper and one accountant• Managed hiring processes and grew company from seven employees to 24 employees• Improved employee benefits through better health, dental and vision insurance and initiated company 401K and Safe Harbor plansDistribution/Warehouse• Proposed and executed the opening of a European distribution center broadening the company’s global presence.• Initiated and coordinated, on 3 separate occasions, the physical expansion of warehouse and office space from 4,000 sf to 20,000 sf• Improved productivity of the pick/pack/ship process by 50%Customer Service• Maintained tradition of answering all incoming phone calls by live customer service team member • Created customer service team consisting of one manager and two associates • Established system that identified product reviews of three stars or less resulting in customer contact

Atlanta, Georgia, United States

Directed the day to day activities of a $9M full line vending company consisting of 11 operations employees, 20 route drivers and six managers. Additional responsibilities include retention of accounts, procurement of products, generating budgets and sales presentations.• Executed contracts for vendors such as Coca Cola and Pepsi and all facility contractors • Attended regional and national trade shows to source unique products and to attain favorable pricing leading to a 2% gross margin improvement• Expanded annual customer growth of 8% resulting in over 700 client contracts• Established a customer service process for every driver and manager to ensure maximum retention of all accounts, maintaining a +98% retention rate of existing customers• Initiated reporting system that identified top selling categories to maximize warehouse space and turnover improving productivity by 12%• Implemented detailed plan-o-gram strategy for over 800 snack machines, reducing warehouse inventory by 21%• Engineered a new shelving system in the fleet of 20 delivery trucks that improved driver productivity, created a safer work environment and reduced food spoilage from 2% to 1.5%

Managed a team of two assistant store managers, six department managers and 80 associates while improving customer service objectives and reducing turnover. Responsible for P & L, Human Resources, Facility Management and Sales Forecasting. Exceeded planned customer service objectives by 5% in 2004; best increase in districtCommunicated with buying office regularly alerting them to hot sellers and stock issuesEstablished partnerships with local organizations to further enhance public relations within the areaHired, trained, motivated and counseled staff in both functional and customer service skills

Supervised a team of one assistant manager, 11 sales managers and 150 associates. Responsible for P & L, Training and Coaching Staff and Visual Standards.Exceeded planned customer service objectives, consistently achieving over 90% service levels, ranking in top 20% of all Federated Department storesImproved proprietary credit program from ranking last in region in 2000 to 2nd in region in 2001Analyzed individual departments and class levels of merchandise on a regular basis to determine ways to bring poor performing products back in lineIncreased contributions of lower-performing employees