Gregory Duchon Email & Phone Number

Boca Raton, Florida, US

Senior Product Manager for ModMed Practice Management

Irvine, California, US

• Oversee the design and launch of new features for a dental practice management system that grew from 2.5K to 9K clinics and increased from 15K to 40k monthly active users
• Manage the design and launch of new specialty module that added 800 new clinics
• Product manager for new communications platform that added 70 clinics in the initial pilot quarter
• Launch task list for patient check-in process that saw 50% adoption in first six months
• Managed user interface update for 150 screens and modals
• Standardize our product requirements documents to help speed up releases by 50%

Irvine, California, US

• Lead a team of implementation managers to transition new sales to go live for over 2.5K new dental sites and 15K new users resulting in 500% increase of monthly subscription fees, increasing monthly recurring revenue.
• Facilitate 100+ concurrent implementations, graduating clients from the close of sale to go live
• Recruit new team members to accommodate 30% annual growth, oversee cross team communication
• Develop and execute project plans with budget and time constraints for clients with 200+ facilities
• Standardize onboarding timelines with trackable milestones, decreasing time-to-value by up to 50%
• Collaborate with engineering team on roadmap additions to reduce account setup time by over 50%

Irvine, California, US

• Oversee all aspects of 5-25 simultaneous implementations and coordinate a team of trainers
• Design project plans and timelines for all new clients coming onboard
• Audit data conversions and oversee corrections to ensure integrity of data was maintained
• Introduce self-guided tutorials to decrease account setup and training time
• Collaborate with vendors on successful integrations and coordinate simultaneous installations
• Track and analyze trends of onboarding, attrition, and client growth

Riverside, California, US

• Designed and implemented online marketing campaign
• Developed email newsletter to push product updates and news to customers
• Drafted a prototype company blog to be integrated with website
• Introduced policy of making published materials match Brazilian counterpart
• Researched new target audiences and marketing platforms i.e. “Pet friendly”

• Researched successful incubation programs to replicate their strengths
• Developed strategy for launching a technology incubator program
• Developed website for new incubation program
• Coordinated the availability of facilities to be used by future participants
• Developed list of companies to provide discounted resources to participants
• Prepared and presented a PowerPoint on the incubator to the forum

Riverside, CA, US

• Designed a model to calculate revenue streams from future projects
• Designed new template for responses to requests for proposals
• Developed executive leadership biographies to bolster Acorn’s reputation
• Drafted a prototype for a website redesign
• Redeveloped internship program to recruit students in multiple degrees
• Developed new services to be offered in partnership with March Life Care

• Prepare and analyze monthly financial reports including forecasts of projected income and costs
• Maintain revenue cycle management, accounts receivable, and collections
• Develop, implement, and manage marketing strategies and community public relations
• Analyze trends of new patient growth to adjustment patient acquisition and retention strategies
• Supervise and manage staff
• Manage public relations with all referring offices

M.S. Business Analytics

M.B.A., Management

B.A., Political Science