Ashley Homestore/Regency Hybrid showroom-Oversee interviewing, hiring, onboarding, training, and leading of management team. -Ensuring maximum performance through coaching and performance feedback.#2 location (September 2024) - Highest Written Sales company wide (Bensalem)

Ashley Homestore & Ashley Outlet-Responsible for recruiting, hiring, training, and leading of management team. -Ensuring maximum performance through coaching and performance feedback.

· Build and develop a well-rounded team of Assistant Managers and Sales Associates.· Hire, train and coach employees on policies, procedures, and job duties.· Proactively greet customers and develop lasting relationships.· Sell tile and related products to exceed customer expectations.· Learn and use knowledge of all store and warehouse operations.· Lead by example to achieve sales goals· Learn the installation process and products to educate customers.· Track… Show more · Build and develop a well-rounded team of Assistant Managers and Sales Associates.· Hire, train and coach employees on policies, procedures, and job duties.· Proactively greet customers and develop lasting relationships.· Sell tile and related products to exceed customer expectations.· Learn and use knowledge of all store and warehouse operations.· Lead by example to achieve sales goals· Learn the installation process and products to educate customers.· Track established store sales goals.· Provide customers with updates on product delivery status.· Maintain professional standards to protect The Tile Shop brand.· Develop schedules for direct Store Associates and Store Warehouse Personnel.· Maintain inventory accuracy. Show less

Operational duties:• Interim Store Manager (Edison & North Plainfield, NJ; May 2022)• Interim Store Manager (Montgomeryville; Dec. 2021-Jan. 2022)• Opening & Closing store (Virtually & Physically)• Daily KPI generation to update team after F/U & Pick-Up communication has been completed. (Store MTD, Pay Period, Conv., $PerConv and Daily Goal)• Contribute to Store reaching and exceeding Monthly & Quarterly Sales Plan• Motivate the team to meet Individual goals &… Show more Operational duties:• Interim Store Manager (Edison & North Plainfield, NJ; May 2022)• Interim Store Manager (Montgomeryville; Dec. 2021-Jan. 2022)• Opening & Closing store (Virtually & Physically)• Daily KPI generation to update team after F/U & Pick-Up communication has been completed. (Store MTD, Pay Period, Conv., $PerConv and Daily Goal)• Contribute to Store reaching and exceeding Monthly & Quarterly Sales Plan• Motivate the team to meet Individual goals & Monthly/Quarterly Plan • Scheduling and assigning employees in absence of Store Manager for adequate coverage (UltiPro)• Maintaining staff level by recruiting, selecting, orienting and training new employees (SmartRecruiter & FB) when necessary• Building with team by listening, providing coaching/training, monitoring, praising progress and disciplining employees when necessary• Identifying current and future industry needs by establishing rapport with GC’s, Builders and Tile Setters • Market merchandise to generate sales by acquiring knowledge via Store Manager, TSU, On-site Trainings and Wedi/Ardex Reps • Lead/Co-Lead lively Saturday Morning meetings • Active participant in weekly Regional SM Calls (Friday)• Inventory (Prep & Count)• Observe competitors Strengths & WeaknessesCustomer Service duties:• Providing exemplary Customer Service by displaying Professionalism, Respect and Prompt service (In-store, Phone or via email)• Respond to customer complaints and comments in a professional manner• Assisting team members with their customers to ensure the customer experience is nothing but, phenomenal • Identify current and future trends by establishing rapport with Interior Designers and Homeowners • Provide employees and customers with a clean and safe Store environment Show less

Happily Serving Philadelphia’s Year-Round Outdoor Maintenance needs

One-Stop Shop for Parents Baby Gear & Accessories

Core Responsibilities:• Direct and oversee the organization's sales policies, objectives and initiatives• Create short and long-term sales strategies, implement and evaluate effectiveness.• Enhance Client Advisors performance, accomplishments and competence by providing product knowledge, trainings, then conducting various assessments. (This is solely to provide nothing less than exemplary service to our clients)• Cultivator of true teamwork and team selling•… Show more Core Responsibilities:• Direct and oversee the organization's sales policies, objectives and initiatives• Create short and long-term sales strategies, implement and evaluate effectiveness.• Enhance Client Advisors performance, accomplishments and competence by providing product knowledge, trainings, then conducting various assessments. (This is solely to provide nothing less than exemplary service to our clients)• Cultivator of true teamwork and team selling• Recommendation of product or service enhancements to improve customer satisfaction and sales potential• Achieve and exceed goals through various strategies• Clienteling: sourcing new clients and retaining through professionalism, curated looks (wardrobing) and rapport.• Resolving client issues swiftly by quickly analyzing core issues and NOT solely relying on what’s being said. (Active listening)• Daily reporting of KPI’s, trends and activities for SMStandard Responsibilities:• Opening/Closing (Unlocking/locking of doors, disable/enable alarm, check email updates, confirm till amounts, clean cash wrap area, main lights: on/off)• Shipment (Accept, process, replenish/ merchandise)• FOH(Prior to opening): Clean Windows (in/out), polish fixtures, remove any dust from cabinetry/fixtures/fitting rooms, clean flooring * Recover if necessary and maintain standards throughout the floor•BOH(After opening/consistently): Organization of Lundy’s/Pipps/Tandums, Office area: desk, files, and weekly cleaning of the lavatory Show less

• Daily Leadership of 5-10 associates while ensuring our clients are provided with exemplary customer service • Performed hourly in-store adjustments to improve KPI's that maximize business and foster brand loyalty (AT, SOT, Conv, BRCards, Standards/Display adjustments• Host Interviews and Facilitate New-Hire Onboarding (Brand knowledge, Sales training, POS, Loss Prevention Guidelines, Proper phone etiquette, Alterations)• Team Assessments: Who's who, the importance of their role… Show more • Daily Leadership of 5-10 associates while ensuring our clients are provided with exemplary customer service • Performed hourly in-store adjustments to improve KPI's that maximize business and foster brand loyalty (AT, SOT, Conv, BRCards, Standards/Display adjustments• Host Interviews and Facilitate New-Hire Onboarding (Brand knowledge, Sales training, POS, Loss Prevention Guidelines, Proper phone etiquette, Alterations)• Team Assessments: Who's who, the importance of their role internally/externally and what role they would like to learn• Opening procedures: Processing RIS/SFS, correcting timeclock errors (previous day), generating daily plan, Executing new Promotion w/signage and Window Cadence. Preopen Rally, Zoning, scheduling meal breaks, etc.• Closing procedures: Virtual store closure, EOD financial reporting, Bank deposits, Store recovery (standards), Prep for following shift, Trash removal, etc• Merchandise Replenishment based on daily sales, holidays/events and season• Payroll Management (Weekly)• Submittal of Change Order (Bills/coins)• IPROC-Supply Management (Monthly)• Created an enjoyable shopping experience for clients with effective Merchandising, high in store Standards, compelling Visual presentations and great customer service Show less

• Daily leadership of 15-20 associates while performing Leader on Duty responsibilities • Implemented action plans to improve KPI's to maximize business (AT, UPT, SOT, Conv, GAP Card Acquisitions• Performed New-Hire Onboarding (Brand knowledge, Sales training, POS, Loss Prevention Guidelines• Partnered with General Manager to retain staff and maximum employee engagement• Team Assessments: Who's who, why and how their role is integral to all of our success• Responsible for… Show more • Daily leadership of 15-20 associates while performing Leader on Duty responsibilities • Implemented action plans to improve KPI's to maximize business (AT, UPT, SOT, Conv, GAP Card Acquisitions• Performed New-Hire Onboarding (Brand knowledge, Sales training, POS, Loss Prevention Guidelines• Partnered with General Manager to retain staff and maximum employee engagement• Team Assessments: Who's who, why and how their role is integral to all of our success• Responsible for Opening and Closing procedures: RIS, SFS, Updating Promo's, Daily employee compliance, Rallying employees, Zoning, Scheduling meal breaks, etc.• Assisted Associate Store Manager with Visual standards per Roll out guidelines • Created an enjoyable shopping experience through effective Merchandising, high in store Standards, compelling Visual presentations and great customer service• Generated ideas for community involvement to drive brand awareness and loyalty Show less

• Led a department which consisted of a team of 5; 2-CS Reps, 2-Externship Coordinators and a Certification Coordinator• Conducting the necessary volume of company calls/contacts/visits to achieve job order objectives • Maximized job orders-to-interview process by appropriately distributing as "self-directed" to graduates and facilitating those that need to be arranged through Career Services to achieve targeted interviews set-to-held objectives • Provide interview scheduling… Show more • Led a department which consisted of a team of 5; 2-CS Reps, 2-Externship Coordinators and a Certification Coordinator• Conducting the necessary volume of company calls/contacts/visits to achieve job order objectives • Maximized job orders-to-interview process by appropriately distributing as "self-directed" to graduates and facilitating those that need to be arranged through Career Services to achieve targeted interviews set-to-held objectives • Provide interview scheduling, guidance and follow-up lending acceptable interview-to-employment levels • Generating daily, weekly and monthly reports to track progress.• Arrange monthly "on-campus" interviews with medical and dental organizations• Actively participating in development/revision of resumes as needed •Present and active at every facet of the student's tenure at the school: Admissions, Orientation, Core Training, Externship, Graduation and their workplace transition. • Assisting with company’s Total Team Effort motto and Retention goals Show less

• Sourced, Screened, Qualified, Interviewed, and Negotiated the best compensation package (Hourly compensation, lodging, travel, M&I, etc)• Built and retained strong relationships with Nurses and Employers• High Volume Recruiting, Sales, Follow-Up and Account Managment • Multi-State (Nationwide) Multi-Facility Recruiting • Local and Travel Opportunities• Various Healthcare recruiting: RN (All Specialties), LPN's and ORT

• Primarily focused on assisting Computer Networking (CNT) & Respiratory Care degree graduates become state licensed in PA,NJ,DE,NY,MD, NE,FL and TX while becoming employed• Met company and accreditation goals per co-hort • Ensured accurate entry of all placement data and activities into the Career Services Portal• Identifying job opportunities for pending graduates• Developed and maintained relationships with employers• Ensured confidentiality of student records by way of… Show more • Primarily focused on assisting Computer Networking (CNT) & Respiratory Care degree graduates become state licensed in PA,NJ,DE,NY,MD, NE,FL and TX while becoming employed• Met company and accreditation goals per co-hort • Ensured accurate entry of all placement data and activities into the Career Services Portal• Identifying job opportunities for pending graduates• Developed and maintained relationships with employers• Ensured confidentiality of student records by way of FERPA • Engaged and actively partnered with students from the beginning of Admissions to Career Services with activities such as: Mock interviews, Professionalism workshops, Résumé writing, and workforce preparation• Assisted graduates with mapping of the National Board of Respiratory Care (NBRC) Therapist Multiple Choice exam (TMC) & State licensure (PA, NJ, DE, NY, MD, NE, FL and TX ); CNT - A+, Net+, and Cisco• Test proctor (TMC & Clinical sims) practice exam• Partnered with Alumni for mentoring, guest speaking and future opportunities• Conducted graduate Exit interviews and collecting graduate paperwork for completion of student file • Conducted follow up activities with students/graduates and employers regarding resume submissions and interviews• Participated in delivery and co-facilitation of Professional Development course• Participant of CS accountability meetings, report placement and job development outcomes• Entered all activity, student/grad/employer information and job orders into database properly and in real-time• Performed monthly NSLDS/National Student Clearinghouse and Work Number checks as needed • Created an A+/Net+/Security+ study group and practice test • Created email survey's for student/graduate feedback Show less

• Assisted graduates procure employment in the Medical field (Medical & Dental)• Maintained accurate and timely information in Citrix/Campus Vue (C-Vue) & CS Portal regarding each student’s job search activities, as well as any other pertinent conversations or meeting post-placement • Displayed exemplary professionalism which serves as a role model for our students/graduates entering the workforce• Conducted the necessary volume of employer calls(cold calling)/contacts/visits to… Show more • Assisted graduates procure employment in the Medical field (Medical & Dental)• Maintained accurate and timely information in Citrix/Campus Vue (C-Vue) & CS Portal regarding each student’s job search activities, as well as any other pertinent conversations or meeting post-placement • Displayed exemplary professionalism which serves as a role model for our students/graduates entering the workforce• Conducted the necessary volume of employer calls(cold calling)/contacts/visits to meet or exceed company objectives • Arranged on-campus recruiting with employers• Provided interview scheduling, preparation and follow-up etiquette • Provided job search assistance for externs and graduates until employment is obtained• Maintained accurate and complete records for job orders, placements, externships activity and other placement related functions• Assisted all departments as needed; Admissions (tours and orientation), Education (classroom visits, career coaching and (LDA) retention issues), Financial Aid (locating students/recent grads), Student Services (event assistance, media/flyer creation) • Contributed in the procurement of new externship sites for each program, as well as, ensuring continued externships at existing ones• Advisory Board Meeting participant, Appeals Committee Member, American Red Cross Chairperson & Blood Drive Coordinator • Maintained a weekly newsletter, classrooms visits and mock interviews for the purposes of student/graduate rapport building and communication• Graduation committee board member (design & creation of awards, programs and setup of A/V) Show less

• Assisted graduates obtain employment in the Legal, Business, Early Childhood Education, Billing and Medical field• Conducted Mock Interviews via phone, 1:1, and in classrooms• Critiqued Cover letters, Résumés and/or CV• Weekly internal/external cold-calling of 50-100 prospective employers and follow-up of hired graduates• Coached/ motivating current students and graduates• Maintained weekly contact with graduates• Conducted exit interviews with students 4-6 weeks… Show more • Assisted graduates obtain employment in the Legal, Business, Early Childhood Education, Billing and Medical field• Conducted Mock Interviews via phone, 1:1, and in classrooms• Critiqued Cover letters, Résumés and/or CV• Weekly internal/external cold-calling of 50-100 prospective employers and follow-up of hired graduates• Coached/ motivating current students and graduates• Maintained weekly contact with graduates• Conducted exit interviews with students 4-6 weeks prior to graduation• Participated in community networking and volunteer events • Utilized CampusVue via Citrix (Higher Education student information software) to document student, graduate and employer information• Graduation committee board member and participant of all program advisory board meetings• Chamber of Commerce meeting attendee Show less

• Updated CampusVue (Citrix) daily for current, externship, and students in graduate status• Ran weekly LDA externship status reports, then contacted externs for paperwork • Maintained Externship Affiliation Agreements onto shared drive• Collect and file clearances/immunizations records for potential extern students• Correspond with current students, graduates, and potential employers via phone, e-mail and fax• Coordinated job-fairs and updated part-time job board for… Show more • Updated CampusVue (Citrix) daily for current, externship, and students in graduate status• Ran weekly LDA externship status reports, then contacted externs for paperwork • Maintained Externship Affiliation Agreements onto shared drive• Collect and file clearances/immunizations records for potential extern students• Correspond with current students, graduates, and potential employers via phone, e-mail and fax• Coordinated job-fairs and updated part-time job board for current students• Provided administrative support for the entire Career Services and Externship Department Show less

• Created marketing plan for new business as well as maintained Facebook, Twitter, YouTube and Word press blog accounts• Created all internal documents for employees, clients and public• Interviewed potential Caregiver’s

• Opened entire facility, setup all stations and prepared areas for visitors and functions on the weekends• Provided customer service to visitors of the historic landmark• Managed staff of 2 to 7 professionals (weekly)• Supervised multiple parties and addressing their needs as per request