• Monitor and triage security alerts including SIEM, IDS/IPS, firewalls, and endpoint protection• Conduct in-depth analysis of security events to identify potential security incidents or breaches• Investigate and triage security alerts, determining the scope, impact, and severity of the threat• Aid in development of standard operating procedures (SOPs) for incident detection and response• Collaborate with cross-functional teams to resolve implement appropriate countermeasures• Perform threat hunting activities to proactively identify and mitigate emerging threats• Maintain and update security tools and technologies to ensure optimal performance• Created documentation for NIST and FedRamp requirements

• Assisting the creation of assigned SOC deliverables with related log collection and analysis tools• Creation of documentation, and implementation of security policies, procedures and best practices• Conducting proactive research and incident investigations to identify threats/vulnerabilities utilizing Google Chronical (SecOps) SIEM• Identify remediation/mitigation procedures utilizing vendor provided and open-source intelligence tools• Collaborating and working closely with other IT teams/users to identify and resolve security-related issues

• Perform proactive network and endpoint threat hunting by creating, maintaining and monitoring SIEM correlation rules, reports, alerts and dashboards utilizing Splunk• Provide orchestration and automation for SOC processes by creating and maintaining SOC standard operation procedures• Partner with IT and business units to create, document and monitor Managed Services daily functions• Create scripts using Python to automate daily tasks• Ensure detection and mitigation controls are implemented correctly in the environment• Work with multiple teams to ensure accuracy of critical data • Work with the managed services team on a major SIEM modernization project to evaluate multiple tools and make recommendations for a replacement

• Senior Tier 3 Engineer for a major ATT EDR project for a large-scale deployment • Performed daily endpoint monitoring, escalation responses and on-call for alerts generated in EDR/XDR consoles (Crowdstrike / SentinelOne) leveraging the MITRE Att&ck Framework• Proved agencies with Crowdstrike / SentinelOne agents and documentation to support installation• Involved with the interview process to fill open positions within the team• Created and improved documents such as polices, procedures, runbooks and playbooks for project• Worked with new customers to deploy EDR agents, setting baseline policies and exclusions • Coordinated and conducted weekly/monthly meetings with customers to provide security threat updates• Performed project management tasks utilizing ServiceNow Story Boards and Project Tasks to track agency deployment status

• Provided cyber security functions for a Managed Service Provider (MSP) using a security suite • Responsible for conducting CMMC & NIST compliance auditing, vulnerability, and risk analysts for existing clients• Prepared company for Level 3 CCMS compliance audit by performing an internal audit of network hardware and software inventory as well as creating required security policies and procedures for the company

• Analyzed network traffic and emails to identify exploits, intrusion-related attempts and phishing • Performed reviews of existing SOPs/playbooks and made recommendations for process improvement• Provided subject matter expertise on network-based attacks, traffic analysis, and intrusions

• Organizing security team and training for the Raleigh Hub• Working security project with Harley Davidson to structure data in Stealthwatch• Assisting with hub internal projects and client presentations

• McAfee Enterprise Administrator- primarily responsible for system compliance. Also managed police and scheduled jobs in ePO• Business Analytics- Created reports and procedures utilizing Tableau and Splunk • Updated and streamlined Endpoint Electronic Security Incident Response Plan (ESIRP) and procedures• Managed Encase Infrastructure for Endpoint Security• Reviewed and recommended next-generation endpoint solutions• Functioned as team Project Manager created Project Charters and utilized Smartsheets to define tasks and meet deadlines

• Discovered training needs and provided coaching to team members• Proved technical assistance and support for all teams in Customer Service Organization • Handled technical customer escalations for department• Project lead for developing case ownership policy and trained entire Customer Service Origination on process, still in use today

• New Hire Coach and Floor Walker collaborating with team lead assisting answering questions for phone technicians• Provided best in class technical support• Utilized analytical and diagnostic skills to assist customers in resolving technical issues with Seagate products• Customer Service-Oriented First Call Resolution

• Provided technical support and customer service for all US Cellular Phones.• Provided coaching, training and follow up with on floor technicians. • Worked as Supervisor In-Charge/Team Lead facilitating team meetings and working on special projects.

• Provided Phone Support for all Cox Business Services.• Worked with field technicians to assist with dispatch and repair.• Followed up with customers to verify resolution.

• Responded to customer technical problems/issues related to servers and tape backup units via e-mail, phone and chat.• Focused on delivering a positive customer experience and exceeding Dell standards.• Assisted customers by diagnosing problems and providing resolutions for technical and service related issues.