Gregg Cobert Email & Phone Number

I am a driven, collaborative Customer Success Manager who strategizes to optimize client success with products and services.RTLS | Account ManagementEmail: gregg.cobert@gmail.comI bring 20 years of customer service experience, with 15 years in healthcare and six years within Real-Time Location Systems (RTLS). An expert relationship builder and communicator who advocates both for my company and clients. I provide a safe space and a resource for clients to explore targeted product and service solutions. I continually work to implement process improvement programs to streamline operations to position clients for success and augment client experience.At Awarepoint, I worked as a field service technician swapping out tags and sensors as needed for my clients. At Centrak, I worked with my clients to help maximize their current use cases (environmental monitoring, hand hygiene, contact tracing, asset management, etc) and to keep them updated on all the other use cases Centrak deploys if their needs line up. Core Competencies:Microsoft Office SuiteSalesforceAccount ManagementProject ManagementBusiness AnalysisStaff TrainingAccomplishments:* Coordinated deploying 10K asset tracking tags on equipment at Massachusetts General Hospital. Completed project within six weeks rather than the expected 10 weeks, reinforcing customers trust and confidence in team.* Conducted walk throughs to expedite installation of comprehensive environmental monitoring, augmenting patient care safety through automating monitoring of temperature-controlled environments.* In Fall 2018, began working directly with Dartmouth Hitchcock Hospital to optimize their health readiness and contact tracing through relaunching hospital’s equipment tracking system, coordinating to relaunch hospital’s staff duress and asset management use cases over two years. Initiative also placed special emphasis on hand washing.Contact me at gregg.cobert@gmail.com or 860-940-9458 for any account management opportunities.

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  James Madison University

  Mass Communication/Media Studies