Head Of Service Management
CurrentDefine and direct global operations as well as deliver 24/7 onshore/offshore support throughout the year to ensure end-to-end smooth running of business. Increase service levels and operational efficiency through the implementation and evaluation of strategic business processes. Deliver strategic leadership to a team of employees and encourage them to achieve set goals. Gather, assess, and translate incident metrics for service optimisation. Ensure optimal performance through effective management resources. Collaborate with diverse team for delivery of managed services across RSA, UK, and EU. Build and maintain strong communication with leadership, client, and technical teams to meet business needs.