Led a team of ten SREs to achieve 99.9% uptime for a system comprising 42 microservices and handling 35M transactions per day with an average response time of 200 milliseconds. Hired, onboarded, and mentored the team, fostering a culture of continuous improvement and innovation, while developing and implementing SRE best practices, methodologies, and strategies. Oversaw design, implementation, and maintenance of scalable and resilient infrastructure. Managed incident response processes and led post-mortem analyses to prevent future issues. Collaborated with development teams to ensure reliability, performance, and security of production systems. Optimized system performance, capacity planning, and cost-efficiency of cloud resources. • Migrated 80% of on-premises services to the Google Cloud Platform (GCP) over 18 months, aligning IT infrastructure with business processes to enhance overall efficiency. • Established and enforced rigorous standards for incident management, change management, and capacity planning, driving operational excellence and reliability across the organization. • Partnered with development teams to embed reliability-focused design and testing methodologies into the software development life cycle, driving significant improvements in system uptime and overall quality. • Designed and implemented comprehensive monitoring systems, using Prometheus, Grafana, and Splunk APM, enabling real-time visibility into system performance and proactive issue detection. • Integrated alerting systems PagerDuty and Slack for seamless notification and incident response, resulting in improved overall system reliability. • Led development and deployment of automated OS update solution, using Rundeck, Puppet, Packer, and BASH, automating patch management and reducing Mean Time to Update (MTTU) by 90%, and resulting in a significant reduction in toil.Trained and mentored domestic and global teams, ensuring seamless knowledge sharing and operational continuity.

Designed highly available, scalable, and reliable systems to meet business needs. Identified and mitigated potential failures, and developed strategies to improve system reliability and uptime. Led incident response efforts, including root-cause analysis and post-incident reviews, while providing guidance and mentorship on SRE best practices and system reliability. • Developed synthetic monitoring and endpoint tests using Catchpoint to assess system health, improving performance and reducing Mean Time to Detection (MTTD) from 30 to 60 minutes to less than five minutes. Automated Cloudflare zone integrations, using Terraform, reducing build time for new Cloudflare zones by 75%. • Diagnosed and debugged production issues, implementing improvements to systems that provided proactive system-wide updates and additional monitoring and alerting to prevent future incidents. • Developed and implemented customized alerting systems for 25 individual customers, using Python and Graphite, ensuring proactive customer alerts, and reducing Mean Time to Resolution (MTTR). • Implemented Java APM instrumentation across seven environments using SignalFx Smart Agent, Kubernetes, and Puppet, resulting in 25% reduction in MTTR for performance issues. • Led migration of three critical on-premises services to Amazon Web Services (AWS), reducing data center footprint, and increasing secure scalability.

Led cross-functional team of Dev, QA, and SRE professionals in troubleshooting and escalating support issues, identifying root causes, and implementing effective bug fixes to enhance system reliability. Served as career manager for developers, facilitating discussions on roles and responsibilities, conducting performance reviews, and providing mentorship to foster professional growth. Provided technical guidance and oversight to ensure that solutions met technical standards and aligned with business needs. • Oversaw 24 / 7 on-call rotation, acting as escalation point for critical problem resolution and addressing unexpected operational issues to ensure continuous service availability. • Implemented strategic technical analysis and customized workflows to achieve a remarkable reduction in defect backlog from 500 to fewer than 20 defects within six months, resulting in a 50% decrease in customer-reported issues and a 30% increase in Net Promoter Score (NPS). • Collaborated with the team to design and implement scalable, reliable, and maintainable solutions, ensuring that technical debt was managed and prioritized, reducing debt, and improving overall system quality.

Spearheaded management of a high-performing team responsible for ensuring seamless application support, configuration automation, corporate tooling, and release management for SaaS products across five data centers in the cloud and on-premises. Designed and implemented operations training program to empower engineers, promote a culture of continuous learning, and enhance technical expertise. • Transformed the team by establishing a clear mission, aligning work with corporate objectives, and fostering collaborative and supportive environment that empowered team members to excel, resulting in significant improvements in morale, productivity, and job satisfaction. • Led formation and management of the first cross-disciplinary scrum team, comprising engineers from diverse backgrounds (developers, architects, DevOps, QA, and system engineers), and focused on accelerating cloud migration from on-premises infrastructure to AWS, driving innovation and ensuring seamless delivery of business-critical projects.

Responsible for administration of Atlassian stack. Oversaw migration from hosted instance of Jira and Confluence to Cloud instances of each. Used Ansible and Jenkins to build, deploy, and manage Tomcat Servers in multiple environments (hosted and AWS).Built and maintained a suite of tests designed to test the number of users our AWS deployments could handle using Locust.Generally made developers work lives more enjoyable.

Developed and implemented short and long-range action plans to address a wide variety of municipal needs regarding the regulation of food carts throughout The State of Oregon. Led the effort to expand and unify The City of Portland’s food cart regulation.Liaison to the Oregon State and Multnomah County Food Service Advisory committees as well as the OLCC Liquor Advisory Board. Member of 2009 FDA Food Code Workgroup.

Created business from the ground up. Built the cart. Designed the PR campaign. Managed social accounts. Created all product development with Dion Abbott. Filled all positions from dishwasher to accountant.

Designed and managed media campaigns to get young people involved and excited about participating in the 2008 election.