Account/Client Relationship Management, Sales and Training/Learning Development Professional with diversified experience in the information and financial services industries including; with diversified experience in the information, online solutions (cloud, web and mobile) and financial services industries including; Auto Finance, Call Center, Collections, Compliance, Credit & Debit Card, ECommerce, Financial Institutions, Fraud, Insurance, Receivable Management, Telecommunications as well as Federal and State governments. Training:• Lead product trainer for all national client training rollouts, including on-site client training and user roundtables.• Designed and created customer materials (course outlines, instructional materials and training aids) • Oversaw the training program in accordance to business needs, regulatory requirements and practices. • Organized, developed and implemented new associate training and assisted with new sales associate training.• Collaborated with senior leadership to identify, create and deliver blended training and development solutions that are closely aligned with the business strategy. Account/Relationship Management:• Analyzed transaction history and revenue trends for assigned Risk Solutions clients and identified appropriate action and managed the compliance, profitability, and growth within assigned client base. • Generated and closed all revenue opportunities to meet quarterly and annual sales goals by 25%. • Served as the relationship executive with assigned clients, provided internal strategic direction to other functional groups and made recommendations to management team regarding services and pricing. • Provided sales training to new sales reps, ongoing coaching and support while in the field.
Listed skills include Management, Account Management, Crm, Relationship Management, and 46 others.
