Gregory Conner Email & Phone Number

• Lumen sold Local Carrier Operations in (20) states to Apollo for which Apollo established a new company name of Brightspeed.
• Responsible for the Operations of Order Management, Customer Design, and Customer Activation ensuring orders were processed on time.
• Managed work flow for Switched/Non-Switched Ethernet Design along with Optical Services ensuring dispatches, installs, and customer desired due dates were achieved.
• Created work schedules and job assignments for technicians. Collaborated with Leadership, Project Managers, and Field Supervisors to ensure customer orders were being processed daily.
• Monitored ACD system (Genesys) to ensure customer calls were answered on time. Configured new users and reporting.
• Lead a diverse team of (12) employees. Upon analyzing the workload expanded team interviewing and hiring an additional (6) employees along with (4) contractors to lead a total of (22).

Winter Park, Florida, United States

• CenturyLink rebranded and changed its name to Lumen.
• Responsible for the Operations of Customer Provisioning, Activation, and Acceptance. Ensured Auto Activation and Robotic Automation functioned.
• Department provisioned Metro Ethernet services on various Routers and Switches based on customer orders.
• Created work schedules and job assignments for technicians. Reviewed daily work queues to ensure orders were processed daily. Monitored ACD system (Avaya CMS and Genesys) to ensure customer calls were answered on time..
• Lead a diverse team of 17 employees.
• Excellent organization, oral and written communication skills

Winter Park, Florida, United States

• CenturyTel acquired Embarq and combined a new company CenturyLink.
• Responsible for the design and support of the Fiber Access Initiative (FAI) to provide Carrier Ethernet for Mobile Backhaul for wireless carriers.
• Created and approved technical M&P's and Job Aides.
• Assist in standardization of all new products and FOA testing.
• Work with external teams to ensure knowledge transfer along with training technicians on new products and services.
• Configure and troubleshoot services on multi-vendor platforms. (Cisco, ALU, Ciena, RAD, Adtran, Fujitsu)

Winter Park, Florida, United States

• Sprint spun off its Local Services and a new company was formed called Embarq.
• Managed, implemented, and supported E911, Next Generation 911, Voicemail, and NNET Private internal remote device access networks.
• Managed a core team to transition Embarq IT NetOps functions to Managed Network Services. Developed job aids, alarming thresholds, and network documentation, and outlined job functions for support. Also, knowledge of.

Winter Park, Florida, United States

• Provided engineering services and project management functions required to develop, implement, and support a large complex TCP/IP network in a 24x7 Network Operation environment.
• Provided LAN/WAN systems integration duties that combine day-to-day support, problem resolution, monitoring, maintenance, and technical leadership in the management of the network.
• Assisted with equipment standardization.

Winter Park, Florida, United States

• Managed a Cisco Router network used for E911 services. Performed Cisco router software upgrades and hardware support.
• Provided technical support for ATM, Frame Relay, E911, and Gigabit Ethernet customers. Proficient with React used for LTD/LD circuit testing.
• Analyzed symptoms for accurate isolation of customer and network problems. Implemented repairs, restoral plans, and actions to ensure minimal service disruption and impact to the customer.
• Developed proficiency in primary skills of data communications, telephony, and principles of digital transmission. Able to multi-task in order to maintain composure in a stressful and demanding work environment.

Winter Park, Florida, United States

• Managed Sprint’s X.25 Alcatel Private Network and a Cisco IGX/BPX WAN ATM Switch Network. Performed software and firmware upgrades.
• Supported new and present Private Network Customer's by acting as a liaison between Advanced Network Services, technical support, and the vendor to quickly resolve software and/or hardware problems.
• Provided technical support for ATM and Frame Relay customers.
• Handled customer calls and accurately documented customer troubles through a Remedy ticketing system.
• Supported and Implemented the NNET Network for (OA&M) of the Sprint LTD network. Created M&P’s for the turn-up process and configuration of network routers and switches. Performed migrations of Sprint Central Office.

Winter Park, Florida, United States

• Worked in an NOC environment taking customer trouble calls and responding to alarms.
• Responsible for ticket resolution, dispatch, and customer communication.
• Analyzed symptoms for accurate isolation of customer equipment and network problems.

Apopka, Florida, United States

Major Account Billing, Operated a plotter/copier to duplicate engineer drawings, Delivered intercompany mail, shipping, and receiving.