Managed a National business development-training program for an expanding multi-billion dollar retail chain. Created content to establish a full training curriculum and initiated semi-annual follow-up workshops and testing to address ongoing developmental and leadership needs. • Conducted in-person and remote coaching sessions. • Was the in charge of off-site vendor training program, occurring in 26 cities. • Managed special projects such as the annual Musicians Expo, a multi day event that was over 100k Sq Ft. • Created and hosted a training blog that brought relevant information and opportunities to learn.• Implemented an innovative incentive based training program for the sales staff.• Was a liaison for vendors and helped maintained positive vendor relationships. • Assisted in new store trainings to give the new hires a better foundation to their new career, including the opening of a Times Square New York Multi-Million Dollar store in 2014 to accommodate new and high level clientele. • Championed the use of multimedia teleconferencing to conduct strategy development and training sessions, which reduced costs as the company expanded.• Displayed exceptional leadership capabilities, and fostered a universal rapport with senior staff. Assumed increased levels of responsibility to resolve inter-office and inter-store conflicts and country related selling issues.• Defined and implemented a training workshop, which became the company’s “salesperson tool-kit”.• 2013 Outstanding Service Award winner.

Developed and facilitated material to train and educate the Management Teams around the country. • Mentored and coached Managers in a variety of positions on a variety of topics.• Designed a Nationwide mentor program as a complement to traditional training methods.• Received recognition from various members of Senior Staff for “resuscitating a failed training system”.• Facilitated trainings to groups of 50+.• Guided the understanding of the company’s culture.• Cultivated and nurtured relationships with members of the team to facilitate continued participation. • Headed up two-day sessions where team members would learn about both products and leadership.• Recruited vendors to help with training sessions in order to offset costs.• Maintained relationships with vendors for training purposes.• Facilitated leadership training workshops.• 2010 Outstanding Service Award winner.

Responsible for the training and merchandising in 8 locations. Was later promoted and handled the entire East Coast. • Led a team of 3 reports. • Created and monitored incentive based sales contests to help motivate sales staff. • Project Manager for large customer based competitions where high-level rounds were held offsite.• Planned district and regional events in the NYC Metro Area and assist at the National finals for competitions.• Created budgets for new store department fixtures.• Participated in the building and planning of new locations in a rapidly expanding company. • Acted as liaison between stores and corporate office.• Was acting local Inventory Analyst, reviewing overall inventory levels and assisting with planning/forecasting.

Set strategic direction and managed operations through a team of 20 top sales associates for a store doing over $10 million in annual Gross Sales. The store had 5 departments plus a separate Operations team that handled all inventory, financial, and shipping/receiving functions.• Developed strategic corporate communications, sales and local marketing plans, devised and executed key strategies for special events and campaigns.• Planned and executed store openings and closings.• Advised pyramid leadership across the organization on key issues, including marketing, finance, distribution centers, store planning, forecasting, loss prevention, human resources, outside sales team members, inventory processes, and top initiatives• Increased vendor performance through improved communication and follow up• Improved store pricing focus and signing accuracy by establishing a process that could be trained and retrained and involved an organized checklist• Utilized sales charts and statistics in order to find strengths and weaknesses in order to strategize for improvements

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