Gregg Young Email and Phone Number

Leads sales strategy, operations and talent management for one of Apple’s most profitable retail stores. Increased annual revenues by 13 percent year to date through creation and consistent execution of customer-centric sales strategies.Grew company’s profitability by successfully controlling costs, including payroll management.Advanced the careers of at least 15 team members while leading a team of 100+ through innovative talent development approaches.Inspired team to higher sales performance levels as measured by Apple’s internal metrics and customer feedback. Selected to lead dynamic special projects that have included opening new Apple retail centers in five locations.

Career oriented move to dynamic Financial Services industry. Comprehensive consultant services for mortgage sector providing programs from new home purchasing and refinance to commercial real estate loans. Underwriting and processing of conforming mortgage purchase and refinances

General Manager of the flagship Oakbrook Center location - DM caliber position, with annual sales volume of 10 million, a management team of eight, and a sales force in excess of eighty associates. Under my leadership, the store increased comp sales from 5% to 5.9%, and improved store contribution by .8% - in a very challenging home furnishings retail environment. Guest service standards also increased from an average monthly secret shop score of 88% to 94.5% - culminating in four perfect 100% scores in spring 2008. Represented the Williams-Sonoma company in presenting the corporate contribution for the annual St Jude's Children's Research Hospital's "Thanks and Giving" fundraising campaign. Led my Oakbrook team in raising the largest dollar amount for the Williams-Sonoma Company for the 2007 holiday period.

Multi-unit manager of seven locations, including the opening of two new locations, including the flagship location in Tysons Corner, Virginia. District volume of $21 million in sales per year. Under my leadership, the district achieved sales and profit growth each year in an adverse home furnishings industry climate. My district was located out of my home area of Chicago in Atlanta, Ga.I was initially hired as Acting General Manager in October 2002 while waiting for permanent assignment. I provided assistance and direction to multiple units in Illinois, Missouri, and California during a four month period, including the holiday period of 2002. I was assigned to the ZGallerie location in Woodfield Mall in Schaumburg, Illinois in January 2003. Promoted to higher volume location in Oakbrook, Illinois in March of 2003. Responsible for all aspects of operations, including staffing and training, sales generation, guest service standards, profit and loss control, and inventory management. During this time I was also directly responsible for opening four additional Z Gallerie locations.

Responsible for overall operations of The Disney Store in various locations and in various volumes, including spotlight program locations. These responsibilities include human resources administration, “Cast” training and development, visual merchandising and strategy, guest service, sales generation and tracking, cost control and profit contribution, inventory accounting, and loss prevention administration. I received four promotions during my six years with The Disney Store. I was awarded the prestigious Disney Spirit Award in 1999.